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SOLVED: How to View Email Inbox Subfolders on Galaxy S3 Android 4

This is not hard to do but it is easy to make a mistake.  If you want to view your email inbox folders on a Galaxy S3 Android 4 all you have to do is open your email and:

  1. Click the folder select box at the top
  3. Click the INBOX ICON (not the text… repeat NOT the text… touch the pretty icon)
  4. Select the folder you wish to view
    How To View Email Inbox folders on Gallaxy S3 Android 4

    How To View Email Inbox folders on Gallaxy S3 Android 4


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  1. h richardson08-24-17

    I cannot open inbox or any folders on my galaxy tablet. Help.

    • Ian Matthews
      Ian Matthews08-25-17

      Hi H; Sadly this would be a completely unrelated problem. I would go to the android SETTINGS then ACCOUNTS, find your email account and remove it. Then try reading it. If that does not work, try to uninstall / reinstall the mail program you are using.

  2. Arvind10-26-16

    Dear All,

    I am able to see all my folders inside inbox but I have to make some clicks to see them everytime. Is there an option to make them visible by default all the time in the folder tree? For eg.

    I am on Andriod 6.0


    • Ian Matthews
      Ian Matthews11-05-16

      Hi Arvind; As far as I can tell, there are a few clicks required to open the folders in the tree.

  3. KG11-05-14

    Just for others help-
    I have galaxy note 2 and only the inbox was getting auto synced, all subfolders had to be manually synced.
    I found the path to change the sync settings of individual folders, it is quite hidden-
    1. Click menu
    2. Click settings
    3. Account setting
    4. Click on your account name
    5. Go all the way down and press “More Settings” button
    6. Click folder sync setting

    this should show the folder tree structure and you can change individual folders sync setting to “push” from “manual”.

  4. kumara05-07-14

    I recently bought a Samsung galaxy pro. My problem is in my university mail, subfolders always indicate number of emails contain there though I have read them all. But number of new emails appear on the inbox disappear soon after opening as I wish.

    Please help me how to remove number of emails appearing on the sub folders after reading.

    Thanks a lot for your Thoughts!

    • Ian Matthews
      Ian Matthews05-11-14

      Hi Dissahie;

      Sadly I do not have an answer to your problem as I do not have this issue 🙁

  5. jim03-07-14

    I can see all the folders using the suggestions given above but when I want to move a message to a folder I am only given a choice of a few folders – and not the one I actually want. Solution?

  6. Keyomi Minzenmay02-23-14

    Just found another forum they suggested changing the pop3 to IMAP, I did this and it auto dowloaded all my subfolders.

    • Ian Matthews
      Ian Matthews02-24-14

      Hi Keyomi,

      The vast majority of people do not have access to IMAP, but I am glad it worked for you. Perhaps others will find this useful.

  7. Keyomi Minzenmay02-23-14

    Hi. My Samsung s3 just updated to android version 4.3 I have followed the screen shots and tried to click on the icon not the text but nothing happens??? Is this direction now different with the new update?

    • Ian Matthews
      Ian Matthews02-24-14

      Using Android 4.3, you click the three small horizontal bars at the top left of the screen (or just swipe from left to the right), select SHOW ALL FOLDERS and expand the folder you are looking for.

      Keep in mind that this will ONLY SHOW YOU A FEW WEEKS OF RECENT EMAIL, depending on your settings (2 weeks in my case). Many people have only OLD email in their email folders so they will see a nice empty folder. This may be your issue.

  8. ihab02-18-14

    I have another problem,
    when an email comes to my inbox (ex:2 emails), I saw the number 2 on the email client icon on my android S3, but the problem is that if a new email come to a subfolder directly (using a moving rule in my outlook), the notification number didn’t increase on the email client icon, so I should always check the subfolders for new incoming mail.

    Anyone have a solution?

    • Ian Matthews
      Ian Matthews02-19-14

      I have confirmed with Samsung directly that this is not possible with the integrated mail app. I understand that TouchDown email app for Android does what you want but it is not free.

  9. Rohail Ahmed02-01-14

    i am using samsung galaxy s3 in order to get all my official emails. The problem is that now when i received two to three email in inbox. After that they are automatically remove. i means after receiving two to three email my email history going to none.
    can you suggest so that i can manage this . Before that i have full record in inbox even more then fifty.

    • Ian Matthews
      Ian Matthews02-05-14

      I have not seen or heard of this behavior before. If you device is a corporate asset, let me know and I will get you in touch with Samsung business support.

  10. Cindy in Winnipeg12-07-13

    Thank you for the original tip.It worked wonders.
    I am using Office 365 Exchange and Samsung Galaxy 4 Android 4.3
    On Feb 12 2013 Robert in the USofA described a problem I am also having.
    Clicking the icon displays all the folders. There are parentheses indicating number of unread emails. On my PC I have ‘rules’ moving unread emails to their correct subfolders but I also have a search folder for Unread emails on my PC. Can I create a similar folder on my phone?

    • Cindy in Winnipeg12-07-13

      But the parentheses do not appear until I click on the sub-folder that has unread email.

  11. Ram11-21-13

    Worked perfectly.


  12. mel11-16-13

    Hi Ian, I tried to click the icon.i have samsung galaxy 3 and still not working. I didn’t have problem before with my S2. Any idea? Thanks

    • Ian Matthews
      Ian Matthews11-29-13

      I have always seen this work so my thought is that you are clicking on the wrong graphic, but without seeing what you are doing it is difficult to comment. Sorry

  13. Eitan11-12-13

    My 365 account was installed on my Galaxy Note 3 with no problems BUT… I can only see a part of my folders. (All of my folders are under inbox but on my note 3 I can only see some of them). Any ideas?

  14. San11-06-13

    I have galaxy note3.. I cannot view my folders.. I can see on iphone before… There are more than5 folders.. Plz solve the problem

    • Ian Matthews
      Ian Matthews12-04-13

      Two things:
      1: I have only tested on a Samsung S3 but fully expect the same behavior from any Android 4.x device – again make sure you are clicking on the ICON and not the folder name.
      2: We are not Samsung and can not “fix” anything. If you are still having problems, I would contact your local vendor and ask for assistance.

      I hope this helps.

  15. josh11-02-13

    I’ve found that this seems to only be an issue when you select a manual setup. if you do that then it lists all the spam through and you can’t see your folders however if you do the automatic setup then it seems to work just fine

  16. Bobby11-01-13

    Oh thank you! This has been driving me crazy!

  17. sohail10-29-13

    how can i see my samsung accounts inbox for verifiction

    • Ian Matthews
      Ian Matthews11-03-13

      I am not sure what you mean by SAMSUNG ACCOUNTS INBOX? If you can explain, I can likely answer

  18. gurivi reddy10-24-13

    how to view message window along with folders on left on S3 like I see in Laptop. Is it possible to change the view in S3?

  19. Mat09-28-13

    Is there any way to get subfolders in contacts to show or synch?

  20. amanda09-19-13

    I got a new samsung galaxys3 whenever I want to view
    The samsung app it says log in to samsung
    Account or create .I created the accont
    And they send me a verification code
    The problem is that I dnt nw wer that email is
    Help me find my inbox

    • Ian Matthews
      Ian Matthews11-29-13

      HI Amanda;

      I am not sure what to say if you can not find your mail. If you are lost, you might be best to reregister with a different email address.

  21. sharon09-02-13

    Like Lorna, Alec and doseas the directions given haven’t worked for me. I am also using the Samsung S3 mini.
    Is there anything you or someone else from the forum can suggest?


    • Ian Matthews
      Ian Matthews09-09-13

      Hi Sharon;

      Sorry, I do this with regularity on many S3’s running Android 4.x.x and I have not seen an issue with it. The key is to clock the ICON and not the text.

      If this is not working for you perhaps someone else reading this can suggest a solution.

  22. Kewl Nitrox08-20-13

    Thanks for the excellent advise. Was driving me crazy and now it works great! Brilliant, just click on the ICON and not the text. 🙂

  23. Lou08-14-13

    excellent tip!!! just have to only touch the folder like you stated in your instructions. was driving me crazy, so happy to have found your help!!!

  24. Lovejeet07-29-13

    Thanks for the great tip , will try this out on my galaxy s3.


  25. Ford Prefect06-03-13

    I have an odd problem with my ActiveSync on my S3…My Inbox will NOT show any mail received since last Friday. I have deleted and added the mailbox twice…even done a full reset of the device. I get notifications of the emails arriving and it shows that there are emails to be read but I cannot get to the emails….

    • Ian Matthews
      Ian Matthews06-03-13

      I have not seen this but it sounds like a VIEW issue (i.e. the mail is being received by the phone but a view setting is filtering it out)

      I hope this helps.

  26. Steve Jones05-27-13

    I have samsung android 4.1.2 using frontier’s yahoo mail. I see the screen shots above, but there is no number in parens after inbox. When I click the inbox ICON, nothing happens. I have about 30 folders I can’t see on the phone, but can on the PC.

    • Ian Matthews
      Ian Matthews06-03-13

      Hi Steven;

      This article is specific to the integrated email client and has only been tested on Exchange (and Office 365 Exchange). I am sorry to say I have not used Frontier Yahoo Mail.

  27. ashish05-06-13

    it works great… one shot and voila!!! very crisp and to the point explanaiton. Thanks again.. me is happy 🙂

  28. RTDK02-28-13

    Worked for me!! Thanks for sharing!

  29. LF02-21-13

    Ive got the same problem as robert and would love to see the solution. I have a separate subfolder setup on outlook for my personal e-mails. To see them on my new galaxy s3 I need to go into the folder menu and select the subfolder. The emails don’t appear in my inbox and there is no notification that the new e-mail is received, so I may not see them for hours.

  30. doseas11-26-12

    The standard ActiveSync app on the Galaxy S3 is defective: after removing and re-adding my Exchange account, I can get to some, but not all of the subfolders. None of the subfolders sync automatically, they only update when you enter the subfolder.

    • Ian Matthews
      Ian Matthews11-28-12

      I have not seen the issue you describe, however, I spoke with Samsung Corporate Support earlier today and they confirmed that they HAVE released Android 4.1 Jelly Bean to the North American cell providers, including Telus. Telus is validating the package now but they have confirmed they will release it in the next few days. Samsung Corp Support has told me that JBean WILL correct my email issues (in particular MAIL HAS STOPPED error on S3’s) and soooo I would hold some hope that Jelly Bean may correct the issue you are seeing.

      • Robert in the USofA02-12-13

        THIS is the only place I found with an explaination of how to get to the folders. I am running in Jelly Bean.
        The only problem that I have is that the folders do not indicate if there are unread emails unless you open it. We have just switched to Exchange from POP, and my Outlook desktop was set-up to “move” incoming to folders according to rules. This means that on the phone I don’t see the emails in the consolidated inbox. A problem, given the folders do not indicate a new email until opened.
        For Doseas problem – I suspect that under settings each folders default is “manual” and needs to be set to push – that is each folder one by one.
        for now I am setting up “copy” rules instead of moves, but that means I have to delete in the inbox. Gotta be a better way.

        • Chris02-15-14

          Robert did you ever figure this out, I am having the exact same issues and don’t want to change all my rules to “copy” instead of move.

        • Mike05-22-14

          The native Samsung email client is pretty rubbish for business use as it does not handle sub folder very well. The HTC client lets you have an overview of all folders filtered by Unread ect, much better way of doing it then having to navigate to each folder. I wish Samsung would sort this out.

  31. alec11-26-12

    done this still cant see folders on btinternet but had no problem on my nokia8

  32. Tom11-06-12

    Hey Ian,
    I can view the subfolders but I’m still unable to get the subfolders to sync into the combined view, ie i need to browse each folder to view new emails ?

    • Tony03-18-13

      I figured out how to get all folders to sync with the inbox. Go to “Show all folders” then open the folder you wish to sync with inbox and hit “Menu” > “Sync Options” > Under “Period to Sync email” option, change option to: “All”.

      You should now be able to send a test email to that folder and receive it in your inbox like all inbox email.

      Apply this to all folders you want synced and you should be good.

      • joel01-29-14

        thanks tony

        and do i now click combined view or just normal inbox?

        tried your idea, but it still doesn’t work…

        i am in australia, using a s3…

      • Anroid04-23-14

        Thanks! This worked like magic!!

  33. LORNA10-11-12


    • Ian Matthews
      Ian Matthews10-14-12

      Hi Lorna;

      Did you review the screen shots? If you did not see INBOX DRAFTS and SENT options (as a minimum) you didn’t click the right place. You need to click the word INBOX at the very top of the screen.

      I hope this helps.

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