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SOLVED: How Disable CONVERSATION VIEW in Office365 Webmail OWA and Outlook 2016

Chow-to-disable-converstation-view-in-outlook-owa-office365-webmailonversation View was a pretty neat idea that I thought I would really like when it was released in 2013.  The idea of bringing all of the replies into a single thread in Outlook sounded great.  In practice I HATE IT because I find it much harder to find individual messages and because if you delete one message, you delete the entire thread… not cool.  So, how can I turn off Conversation View is a question I regularly receive and fortunately it is quite easy to do:


  1. Open your Outlook 2016 or log into your Office365 webmail
  2. Select your INBOX
  3. Click the ALL drop down (to the right on the word INBOX)
  4. Select MESSAGES from the VIEW AS (near the bottom of the menu)



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  1. Titu05-30-17

    Thank you. It solved the nightmare

  2. Mac04-25-17

    Thank you! The screenshots enabled me to finally understand the explanations I’d read in a couple different answers on other forums. A picture is worth a thousand words.
    Turning this (to me) ill-conceived feature OFF has saved my day (or more literally, saved me another hour searching for a particular email attachment embedded in one of these #@&*$@ conversations!).

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