SOLVED: BlackBerry Can Not See Messages Sent to Inbox SubFolders by Outlook Rules

When emails are sorted on arrival into folders by Outlook 2007 rules, they do not appear on a BlackBerry. If, using Outlook, the emails are moved manually into subfolders, the messages do appear on the BlackBerry.

The solution is to have the user (or you signing in as the user) surf to the BlackBerry WebDesktop which you can usually find at https://YourBesServersHostName:3443/webdesktop .  Click the EMAIL SETTINGS tab, then the REDIRECTION FOLDERS menu item (on the left), then expand your INBOX and check on what see what you can see on your Blackberry:

BES WebDesktop Folder Redirection Sync Outlook Subfolders with Blackberry
BES WebDesktop Folder Redirection Sync Outlook Subfolders with Blackberry

Note that this only works if your mail is stored on your Exchange (or Lotus Notes I suppose) server.  If you are using POP3 and PST files, you are toast.  The only work around I have found for that configuration is to create rules on the server rather than in Outlook, but that is an ugly complex solution.

Single Server BES 5 Express
Single Server Exchange 2007 SP2 (with all Hot Fixes but not SP3 because SP3 does nothing useful for this company)
BBerry Bold 9700
On Telus Network
Outlook 2007 SP2 with all current patches
Mail goes to OST files locally, not PST files

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  1. Avatar
    Pete September 18, 2015 at 2:46 am

    Is there anyway to select to automatically include ‘all folders and subfolders’? It seems very manual – and if a user creates an additional subfolder, that then has to manually be added in BES.

    • Ian Matthews
      Ian Matthews September 23, 2015 at 10:27 pm

      Not that I know of 🙁

  2. Avatar
    Scratch t August 10, 2015 at 2:39 am

    User has not enabled the folder redirection , still he is getting all emails on his device inbox !!!! help

    • Ian Matthews
      Ian Matthews August 18, 2015 at 9:04 pm

      Hi Sudip. I do not understand your issue. This post relates to people NOT seeing their emails but your comment said HE IS GETTING ALL EMAILS. If you can clarify, I can try to help.

  3. Avatar
    Pritesh April 22, 2013 at 4:34 am

    I have redirected some folder and I am getting mails..
    BUT it comes with 15 mins Delay on to the device.

    Is there any way to make it faster then 15 mins ?

    • Ian Matthews
      Ian Matthews May 2, 2013 at 5:58 pm

      Sorry, I have scrapped all my older Blackberry product including BES. I get my first Q10 tomorrow and will run it against Active Sync.

      If you are interested I could post back here the results. Please reply if you are interested.

  4. Avatar
    Szabolcs Kiss August 22, 2012 at 1:50 am

    Email settings tab is not active for me.
    I see the following on the Home tab: Not Blackberry enabled
    What should I do?

    • Ian Matthews
      Ian Matthews August 23, 2012 at 11:50 pm

      I have just shut down my last Blackberry and BES servers, sorry I can’t be of more help.

  5. Avatar
    Hamilton M. April 26, 2012 at 9:46 am

    This worked like a charm. Thanks!
    For those who this didnt work.. look at the screenshot again it very straightforward.


    Dont put port numbers if you dont have any..

    Great post!!


  6. Avatar
    JonathanLivingstoneSeagul January 31, 2012 at 6:46 am

    I cant get onto the webdesktop as mentioned above. YOU LIED TO ME. PITY THE FOOL WHO LIE. Please tell me what is going wrong or I will come to your house and give your horse such a punching

    • Ian Matthews
      Ian Matthews February 10, 2012 at 5:12 pm

      Hi Jonathan;

      My horse is scared and this fool needs the pitty because I don’t know your issue. I have followed this process several times all without fail.

      Do you have any more details?

  7. Avatar
    Ben September 28, 2011 at 3:31 pm

    Just wanted to say that this really helped me out. It worked. Thanks a lot it saved me today 🙂 Thanks

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