This is not hard to do but it is easy to make a mistake.  If you want to view your email inbox folders on a Galaxy S3 Android 4 all you have to do is open your email and:

  1. Click the folder select box at the top
  3. Click the INBOX ICON (not the text… repeat NOT the text… touch the pretty icon)
  4. Select the folder you wish to view

    How To View Email Inbox folders on Gallaxy S3 Android 4

    How To View Email Inbox folders on Gallaxy S3 Android 4



kumara · May 7, 2014 at 12:15 pm

I recently bought a Samsung galaxy pro. My problem is in my university mail, subfolders always indicate number of emails contain there though I have read them all. But number of new emails appear on the inbox disappear soon after opening as I wish.

Please help me how to remove number of emails appearing on the sub folders after reading.

Thanks a lot for your Thoughts!

    Ian Matthews · May 11, 2014 at 8:11 pm

    Hi Dissahie;

    Sadly I do not have an answer to your problem as I do not have this issue 🙁

jim · March 7, 2014 at 6:25 pm

I can see all the folders using the suggestions given above but when I want to move a message to a folder I am only given a choice of a few folders – and not the one I actually want. Solution?

Keyomi Minzenmay · February 23, 2014 at 8:04 am

Just found another forum they suggested changing the pop3 to IMAP, I did this and it auto dowloaded all my subfolders.

    Ian Matthews · February 24, 2014 at 8:25 pm

    Hi Keyomi,

    The vast majority of people do not have access to IMAP, but I am glad it worked for you. Perhaps others will find this useful.

Keyomi Minzenmay · February 23, 2014 at 7:49 am

Hi. My Samsung s3 just updated to android version 4.3 I have followed the screen shots and tried to click on the icon not the text but nothing happens??? Is this direction now different with the new update?

    Ian Matthews · February 24, 2014 at 8:30 pm

    Using Android 4.3, you click the three small horizontal bars at the top left of the screen (or just swipe from left to the right), select SHOW ALL FOLDERS and expand the folder you are looking for.

    Keep in mind that this will ONLY SHOW YOU A FEW WEEKS OF RECENT EMAIL, depending on your settings (2 weeks in my case). Many people have only OLD email in their email folders so they will see a nice empty folder. This may be your issue.

ihab · February 18, 2014 at 2:31 am

I have another problem,
when an email comes to my inbox (ex:2 emails), I saw the number 2 on the email client icon on my android S3, but the problem is that if a new email come to a subfolder directly (using a moving rule in my outlook), the notification number didn’t increase on the email client icon, so I should always check the subfolders for new incoming mail.

Anyone have a solution?

    Ian Matthews · February 19, 2014 at 11:57 pm

    I have confirmed with Samsung directly that this is not possible with the integrated mail app. I understand that TouchDown email app for Android does what you want but it is not free.

Rohail Ahmed · February 1, 2014 at 12:14 am

i am using samsung galaxy s3 in order to get all my official emails. The problem is that now when i received two to three email in inbox. After that they are automatically remove. i means after receiving two to three email my email history going to none.
can you suggest so that i can manage this . Before that i have full record in inbox even more then fifty.

    Ian Matthews · February 5, 2014 at 9:21 pm

    I have not seen or heard of this behavior before. If you device is a corporate asset, let me know and I will get you in touch with Samsung business support.

Cindy in Winnipeg · December 7, 2013 at 10:03 pm

Thank you for the original tip.It worked wonders.
I am using Office 365 Exchange and Samsung Galaxy 4 Android 4.3
On Feb 12 2013 Robert in the USofA described a problem I am also having.
Clicking the icon displays all the folders. There are parentheses indicating number of unread emails. On my PC I have ‘rules’ moving unread emails to their correct subfolders but I also have a search folder for Unread emails on my PC. Can I create a similar folder on my phone?

    Cindy in Winnipeg · December 7, 2013 at 10:48 pm

    But the parentheses do not appear until I click on the sub-folder that has unread email.

Ram · November 21, 2013 at 1:38 am

Worked perfectly.


mel · November 16, 2013 at 12:51 pm

Hi Ian, I tried to click the icon.i have samsung galaxy 3 and still not working. I didn’t have problem before with my S2. Any idea? Thanks

    Ian Matthews · November 29, 2013 at 12:05 am

    I have always seen this work so my thought is that you are clicking on the wrong graphic, but without seeing what you are doing it is difficult to comment. Sorry

Eitan · November 12, 2013 at 5:24 pm

My 365 account was installed on my Galaxy Note 3 with no problems BUT… I can only see a part of my folders. (All of my folders are under inbox but on my note 3 I can only see some of them). Any ideas?

San · November 6, 2013 at 3:08 am

I have galaxy note3.. I cannot view my folders.. I can see on iphone before… There are more than5 folders.. Plz solve the problem

    Ian Matthews · December 4, 2013 at 12:07 am

    Two things:
    1: I have only tested on a Samsung S3 but fully expect the same behavior from any Android 4.x device – again make sure you are clicking on the ICON and not the folder name.
    2: We are not Samsung and can not “fix” anything. If you are still having problems, I would contact your local vendor and ask for assistance.

    I hope this helps.

josh · November 2, 2013 at 8:51 pm

I’ve found that this seems to only be an issue when you select a manual setup. if you do that then it lists all the spam through and you can’t see your folders however if you do the automatic setup then it seems to work just fine

Bobby · November 1, 2013 at 1:33 pm

Oh thank you! This has been driving me crazy!

sohail · October 29, 2013 at 5:46 am

how can i see my samsung accounts inbox for verifiction

    Ian Matthews · November 3, 2013 at 2:39 pm

    I am not sure what you mean by SAMSUNG ACCOUNTS INBOX? If you can explain, I can likely answer

gurivi reddy · October 24, 2013 at 10:10 am

how to view message window along with folders on left on S3 like I see in Laptop. Is it possible to change the view in S3?

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