I am Microsoft Certified Tech and Partner who has worked with MS partner and retail support on this issue on and off for THREE MONTHS. I have more than 8 hours into this issue. The real problem is a very poorly worded error message. The key phrase is it missing is: “… AND HAVE YOUR PARENT SIGN IN WITH THEIR MICROSOFT ACCOUNT.” In case you do not immediately know what I am talking about read on… If this answers you question be a nice guy/gal and click on one of my ads so I can get $.01 from Google! 🙂
Person registered with Microsoft (Live/Xbox/Hotmail/Outlook/WindowsPhone) is less than 18 years old and is forced to have a CHILD account. When said child attempts to download nearly anything on their Windows 8 Phone (in my childs case a Nokia 520), they receive the following message:
As the Parent, you the surf off to WINDOWSPHONE.COM, sign in as the only person you know with a WindowsPhone.com account… your child. Then you click into MY ACCOUNT, FAMILY. You might be prompted to accept TERMS OF SERVICE or something similar but still you child can not download much on their WP8 cell… wow, is this getting frustrating.
What you (and I) did not realize was that you because you do not have a Windows Phone so you do not think you have a Windows Phone Account, WRONG… if you are listed as the PARRENT, that means you have a Microsoft account and that means you have a WindowsPhone.com account, so just:
- surf to www.WindowsPhone.com
- sign in with YOUR (parent) account
- click ACCOUNT (top right)
- then FAMILY
- then you will see your KIDS account and a FIXIT link, click FIXIT
- Have a nice day
Your child does not even need to log out/in or reboot. It will work instantly.