I am Microsoft Certified Tech and Partner who has worked with MS partner and retail support on this issue on and off for THREE MONTHS. I have more than 8 hours into this issue.  The real problem is a very poorly windows-phone-8-accept-terms-of-use-nokia-phoneworded error message.  The key phrase is it missing is: “… AND HAVE YOUR PARENT SIGN IN WITH THEIR MICROSOFT ACCOUNT.”  In case you do not immediately know what I am talking about read on…  If this answers you question be a nice guy/gal and click on one of my ads so I can get $.01 from Google! 🙂


Person registered with Microsoft (Live/Xbox/Hotmail/Outlook/WindowsPhone) is less than 18 years old and is forced to have a CHILD account.  When said child attempts to download nearly anything on their Windows 8 Phone (in my childs case a Nokia 520), they receive the following message:


As the Parent, you the surf off to WINDOWSPHONE.COM, sign in as the only person you know with a account… your child.  Then you click into MY ACCOUNT, FAMILY.  You might be prompted to accept TERMS OF SERVICE or something similar but still you child can not download much on their WP8 cell… wow, is this getting frustrating.


What you (and I) did not realize was that you because you do not have a Windows Phone so you do not think you have a Windows Phone Account, WRONG… if you are listed as the PARRENT, that means you have a Microsoft account and that means you have a account, so just:

  1. surf to
  2. sign in with YOUR (parent) account
  3. click ACCOUNT (top right)
  4. then FAMILY
  5. then you will see your KIDS account and a FIXIT link, click FIXIT
  6. Approve the TERMS OF USE for your child
  7. Have a nice day

Your child does not even need to log out/in or reboot.  It will work instantly.






  1. Avatar
    diineshkumar August 28, 2015 at 3:33 am

    Super but super

  2. Avatar
    Alan August 24, 2015 at 9:30 pm

    Doesn’t work now.
    I did sign under parent account and see my child’s account, but after I click accept agreement it gives me “I have read and accept the Terms of Use for (empty).” without mentioning child’s account.

  3. Avatar
    Nasir Salam June 11, 2014 at 8:33 pm

    thank you !
    this work and help me a lot.

  4. Avatar
    Cheyenne Vogelsang April 23, 2014 at 10:14 am

    This was very, VERY helpful
    Thank you very much for being so smart!!!!

  5. Avatar
    jennifer sanchez April 12, 2014 at 11:49 pm

    I would. Like to take off the child safety on this phone

    • Ian Matthews
      Ian Matthews May 11, 2014 at 8:16 pm

      The only way to do that is to mark the user as over 18 years old.

  6. Avatar
    sudip subba February 27, 2014 at 8:14 pm

    My phone does not download apps.if i go to there also not clear how to aaept terms and conditions.I did’t see any forms of terms and conditions.please help me how to do it.

  7. Avatar
    adri February 20, 2014 at 10:34 pm

    There is no fix it button on my

    • Ian Matthews
      Ian Matthews February 24, 2014 at 8:31 pm

      I think you have missed a step then. If you are certain you have got it right, I would call Microsoft 🙁

  8. Avatar
    nik January 10, 2014 at 9:04 pm

    i have my mircosoft account hooked up to my phone but it does not show it what should i do so it shows i have it hooked up.

    • Ian Matthews
      Ian Matthews January 11, 2014 at 7:14 pm

      If you can tell me what is missing I will try to help 🙂

  9. Avatar
    patrick January 7, 2014 at 12:06 pm

    If the moderator wants to delete everything i wrote then at least post something that says what I did in the nice way you want it said.

    • Ian Matthews
      Ian Matthews January 11, 2014 at 7:18 pm

      Hi Sevends; I am the moderator and I do not know what you are speaking of. I can surmise from this message that you had one un-approved. If that is the case it was likely done by our spam filter and I apologize if that is the case.

  10. Avatar
    patrick January 7, 2014 at 12:04 pm

    If all else fails reset the phone to default settings after you back up everything using a back up app and then start over on the phone but this time say you are 18 or 21 whatever.

  11. Avatar
    patrick January 7, 2014 at 12:02 pm

    oh and Ryan create a new live account using your moms info then in that account add your live account then do what I said and change the date in your moms new live account under you as I said in the above to you being 18 and problem solved.

  12. Avatar
    patrick January 7, 2014 at 11:59 am

    I did what was suggested here and same problem. I even went in created live accounts and the family safety site had all parties on it Blah Blah. What fixes this instantly is logging into your account on live then going to child’s account and making them 18.

  13. Avatar
    Ryan December 31, 2013 at 6:41 pm

    My mom cant get into her old account which has me on it on her family, and i need to update my terms of use so i can update/download apps and i cant update the terms of use because im on that old account,is there a way i can get taken off that old account and put on her new one?

    • Ian Matthews
      Ian Matthews January 2, 2014 at 8:36 pm

      I do not know, but I would simply call Microsoft and ask.

  14. Avatar
    Craig December 9, 2013 at 2:15 pm

    Sorry, that doesn’t work. As a parent, it gets me to the save window, than boots me back to the Windows phone store not accepted. I think I’ll set my daughters account as an adult, lying to M$.

    • Ian Matthews
      Ian Matthews December 23, 2013 at 3:41 am

      Good Day; This most definitely worked in the two situations I have seen personally. I am certain there are other causes of this behavior but I have not run into them. If you find a solution to your situation, please post it here.


      • Avatar
        Jason December 25, 2013 at 4:03 pm

        I had to completely remove my child (which means I lost all my xbox settings for mine), Then I was able to re-add the child and the settings applied

        • Ian Matthews
          Ian Matthews December 26, 2013 at 4:49 pm

          Hi Jason;

          I got very close to doing the same thing before I figured this out. It was so VERY VERY frustrating.

          Microsoft is making huge strides in user access right now so I hope they clean this mess up soon. Windows 8.1 is a massive improvement on Win8 and Windows 8.2 code named Windows Threshold (fyi, this site is linked to ) is expected to be a leap again.

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