SOLVED: MobiControl Crashing on Android 4.3 and How To Uninstall MobiControl

The old Soti Mobi Control agent (v9 and older) does not function on Android 4.3 which most Samsung S3’s received a few months ago.  To resolve this, upgrade your Mobi Control server or uninstall the Mobi Control agent.

If you want to uninstall the Mobi Control agent but find the SETTINGS > MORE> APPLICATION MANAGER > Mobi Control FORCE STOP and UNINSTALL buttons are greyed out you need to first make Mobi Control NOT an ADMINISTRATOR APP.  You can do this via SETTINGS > MORE> DEVICE ADMIINISTRATORS > uncheck MobiControl.  Now you can use APPLICATION MANAGER to uninstall it.3-samsung-uninstall-mobicontrol-device-administrators2-samsung-uninstall-mobicontrol-device-administrators1-samsung-uninstall-mobicontrol-device-administrators

To remove the MobiControl Device Agent from Android devices (both generic and Android Plus), youmust deactivate MobiControl as the device administrator. To do this, go into Settings, Security, then Device Administrators. Once in the Device Administrators section, select MobiControl and deactivate it.After you deactivated MobiControl, you can then remove the MobiControl app as a regular Android app.

http://www.soti.net/PDF/MCHelp.pdf

 

Comments

  1. Avatar
    tomas June 19, 2020 at 6:17 am

    Reboot the device, and quickly gdisable it from the list of administrators in the first 5-10 seconds of boot. it will uninstall then.

  2. Avatar
    Elizac June 14, 2017 at 7:55 am

    What do you do if the option to deactivate the app from the list of administrators is grayed out and you cannot deactivate MobiControl?

    • Ian Matthews
      Ian Matthews July 4, 2017 at 2:42 pm

      I don’t use MOBICONTROL anymore so I have no access to it but if you cannot deactivate it in the administrators then I would call Mobi to see what they say or wipe the phone. I hope that helps.

  3. Avatar
    JT October 11, 2016 at 7:53 pm

    tried holding check down but mobi keeps popping up every minute and prevents me from holding down check for longer than a minute

  4. Avatar
    Tania May 14, 2014 at 7:01 am

    What if Mobi control is grayed out under device administrators.
    Is the only option to wipe?

    • Ian Matthews
      Ian Matthews June 20, 2014 at 7:50 pm

      I have never seen it greyed out… just stuck. If it is stuck I will hold the uncheck for two plus minutes to get it to come off.

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