SOLVED: Samsung Android Calls Going Straight to VoiceMail

Having your Samsung S6, s5, Note, Note II or other device send calls directly to voicemail can be caused by several things, most of which are easily resolved:

CALL REJECTION IS TURNED ON:

  1. Start your PHONE app
  2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
  3. Click SETTINGS
  4. Click AUTO REJECT LIST
  5. Remove any numbers in the list

BLUETOOTH IS CONFUSED:

If all of your inbound calls are going straight to voicemail, try turning OFF your Bluetooth connection.  Sometimes your phone may think it has a connection to a Bluetooth device (like your car or an earpiece) but that device is not talking to the phone.  In this situation, you will not hear the phone ring and think that the calls are going straight to voicemail.

  1. Swipe down from the top to bring up the status / notices screen
  2. Click on the BLUETOOTH icon to turn it off

CALL BARRING IS TURNED ON:

  1. Start your PHONE appwhat-is-call-barring-international-usage-cell-android-samsung
  2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
  3. Click SETTINGS
  4. Click MORE in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
  5. Click CALL BARRING
    1. These settings let you block inbound or outbound calls in various situations like:
      1. ALL INCOMING CALLS
      2. ALL INCOMING CALLS WHEN ROAMING
      3. ALL INTERNATIONAL CALLS
    2. If you click MORE in the top right corner of the screen (or the OPTIONS/MENU button on older devices) you can then set a password for these rules.  This is a great tool for parents that a travelling with kids who are too little or too stupid to understand the cost of international calls.

SIM CARD HAS SHIFTED:

  1. Swipe down from the top to bring up the status / notices screen
  2. At the bottom right confirm that your cellular provider name is shown on the bottom of the screen
  3. If you see NO SERVICE it means there is something wrong with your account with your provider (Telus, AT&T, Orange…) or your SIM card
  4. If your account is fine, it likely means the SIM card has shifted and you should:
    1. Power down the phone
    2. Take the SIM card out
    3. Put the SIM card in
    4. Power up
    5. Swipe down from the top to bring up the status / notices screen
    6. Within one minute or so, your cell should show the name of your cellular provider at the bottom of the notices screen
  5. If this still shows no service, you might have a bad SIM and you should take it back to the store for them to check it

VOLUME IS TURNED DOWN:

If your volume is turned down, the calls may be coming in but you did not hear the ringing so you think they are being sent directly to voicemail.

  1. Start your PHONE app
  2. Click the VOLUME UP button (physical button on the side of your cell)

FORWARD TO VOICEMAIL IS ON:

  1. Start your PHONE app
  2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
  3. Click SETTINGS
  4. Click CALL FORWARDING
  5. Click VOICE CALL
  6. Click ALWAYS FORWARD and then DISABLE

VOICE OVER LTE IS ON:

  1. Start your PHONE app
  2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
  3. Click SETTINGS
  4. Find and disable VOICE OVER LTE
    1. only available on some models and firmware versions, so don’t look too hard
    2. This will be on ALL devices in the future
    3. LTE is a Data Only network and does not carry voice… but voice can be converted into digital data and sent over LTE.

ANTENNA IS BROKEN:

This is quite rare but possible.  If your cell have very intermittent connectivity the cold solder joint that connects the internal antenna (really just a small white clad  copper wire) may have come loose.  To test this turn OFF your WiFi to verify that you are ONLY receiving data from your cellular provider and try to send or receive calls, or surf the internet or send/receive emails… .

 

 

 

 

Comments

  1. Avatar
    Max Muldoon March 1, 2019 at 12:00 pm

    It would be nice if the phone would simply not allow voicemail for any number that is not in the contact list. Or better yet since contacts are alpha numeric Phone manufacturer’s should simply have an option for rejecting any call that comes in showing only numbers.

  2. Avatar
    Steve October 20, 2018 at 10:36 am

    Thank you for this great information on instances of phones going straight to voice mail. We had similar incident to what you described in the Bluetooth connection problem above. When we get into our car the Bluetooth connects automatically and we forget the Bluetooth is on. We were waiting for an important call in the morning and our carport is next to our bedroom where the Samsung S9+ phone was. Of course the calls went to the car then to voicemail not leaving any notification on the phone that a phone call had come in because the Bluetooth was still on. Short term frustration but your information helped a lot. THANK YOU

  3. Avatar
    LVL July 23, 2018 at 12:53 pm

    Should all the above advice still apply if there is no pattern?
    I’ve had this problem with ALL my smart phones…from the S3 all the way up to my current S7. It’s never the same number, there doesn’t seem to be any pattern at all. A number that calls all the…like 5 times out a hundred, it goes right to voice mail. I don’t use bluetooth, I have 1 game on my phone. I don’t really download stuff, Because I work from home, I don’t leave the house much, soooo….why would a number that called me 4 times on friday, go straight to voicemail today when absolutely nothing is different?
    Not always the same number either, not the same time of day, or day of the week….it seems to be very random and hella frustrating…especially when it’s my boss calling wondering why yesterday I picked up and today I didn’t.

    • Ian Matthews
      Ian Matthews July 24, 2018 at 9:27 pm

      I run dozens of Samsung cells and have not seen the problem you are describing so it seems likely to me to be one of two potential issues:
      1: a problem with your cell provider. The voicemail is actually managed by the provider and if they are randomly picking up and sending to voice mail, there is nothing you can do (other than complain)

      2: you have a setting that has been migrated from cell to cell over the years that is causing the issue

      I have a suggestion you are not going to like. You have likely migrated your Samsung cells from one cell to another (i.e. S3 to S5 to S7). I would wipe my cell back to factory without migrating the data. Then I would run it for a week and see if the problem goes away.

      I hope this helps.

  4. Avatar
    Nick December 7, 2017 at 1:07 pm

    Yes, Bill! That worked for me too: switching from LTE/3G/2G to just 3G/2G.
    I almost bought a new phone because of this.

  5. Avatar
    Frances November 21, 2017 at 4:37 am

    My husband can’t get my calls and I’m not blocked so frustrating we’ve tried everything

    • Ian Matthews
      Ian Matthews November 29, 2017 at 8:28 pm

      If you are really stuck, you could consider wiping the receiving phone back to factory. You should not have to do this but if you are at an end, that will resolve it.

  6. Avatar
    Tammy September 22, 2017 at 12:00 pm

    I had this problem for weeks and called Metro Customer Svc- while they were absolutely helpful and nice, they could not fix it. It was an app under “Personalization” that I stubled across. Go to Settings-Personalization-Blocking mode and everything will be checked – just turn it off and you’re good. Hope this helps!

  7. Avatar
    Andri August 31, 2017 at 10:05 am

    I fixed it by restoring on Odin with the latest version.

  8. Avatar
    Julie August 20, 2017 at 9:13 pm

    Thanks. You solved my problem.

  9. Avatar
    Heather August 9, 2017 at 9:38 pm

    Thanks Bill! I tried everything else mentioned with no luck but your solution worked.

  10. Avatar
    Brown July 26, 2017 at 9:09 am

    My mum had same problem only thing that would fix it was to reset net work settings and it fixed it we tried everything else that people had put up on internet but didn’t work so folks try reset network settings worked for my mum

  11. Avatar
    A S Cochrane June 19, 2017 at 6:58 pm

    Hi Bill many thanks for posting directly to voice mail
    it was driving me nuts, changed settings to what you said and it worked

    Many thanks
    Andrea from nz

  12. Avatar
    Bill Fennell May 19, 2017 at 4:21 am

    Just had this problem today and tried all the steps mentioned.

    It turned out to be the VoLTE was enabled, which can be located here:

    Settings | Connections | Mobile Networks

    VoLTE calls was enabled and Network mode was set to LTE/3G/2G (auto connect)

    I disabled the VoLTE calls setting, but still had intermittent problems with calls going straight to vm, so I changed the Network mode to 3G/2G (auto connect) without LTE and then all calls would ring through. (I tested calling from a landline phone.)

    The only thing that’s changed on the phone was an Android update, but that was about 3 weeks ago.

    Other than that, I think my daughter installed a game. Not sure if/why that would affect LTE, though.

    Hope this helps somebody…

    Cheers,
    Bill =B-)

    • Avatar
      Andy (Norfolk, England) November 7, 2017 at 12:34 pm

      Bill you are a superstar! we have been puzzling over this for months and it was becoming a real concern. The network provider didnt even know your answer. Many thanks

Leave a Reply