I was trying to install Pulse Secure Installer Service and received the ever wonderful:msi-account-already-exists

THE SPECIFIED ACCOUNT ALREADY EXISTS

on both the MSI and EXE versions of their installer on Windows 10.

The solution was to download the Microsoft install cleaner which you can do HERE.  This tool will work on Windows 7, 8, 8.1 and 10.  Remember that you MUST run this as an Administrator.

After running this CAB file and clicking the THE PROBLEM IS: INSTALL, the tool listed a large number of programs I had installed including the PULSE INSTALLER, twice.  I selected one PULSE INSTALLER and let the tool complete, then ran the tool again and selected the other PULSE INSTALLER.  After that the install completed without incident.

Thanks to: http://support.enthought.com/hc/en-us/articles/204469550-Windows-Error-during-msi-installation-The-specified-account-already-exists- 


19 Comments

bruno · March 19, 2022 at 5:54 am

worked fine for Garmin Express

Beefydog · March 23, 2020 at 4:36 pm

Yet another utterly useless tool from Microsoft! Never finds the program you need to install, and asks for a Product Code (which good luck figuring where the hell to find it!)

P Murf · March 2, 2020 at 3:29 am

doesent even find the file I need to remove, seems ESET online scanner is impossible to uninstall. dont be tempted folks its useless anyway.

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