As a managed service provider (MSP), you are likely always on the lookout for innovative ways to simplify your process. Several tools make it easy, including mobile device management, cloud solutions, and service desks.
An Efficient Service Desk
A service desk is an easy way to organize and streamline incoming support tickets. A help desk is a tool that lets you prioritize technical issues with a ticketing system. That also increases your understanding of each incident so you can look for overall patterns. It can help you prevent similar issues from happening in the future. The best software gives you control over supervising your IT team. That way, they can identify and take care of issues, no matter how minor they are. Solarwinds Service Desk is one tool that helps you reduce the time you spend managing assets, incidents, and your process. With a help desk, your company can provide a more consistent level of service.
Deploy Cloud Solutions
The cloud is being used more often to get important resources to customers and employees alike. It can simplify the management of your company while driving down your expenses. One of the benefits of using a cloud service is that it offers an easy way of using a reporting and management interface. Many services offer flexible prices so you can pick and choose what you want. That way, you can deliver the most important aspects of cloud computing while simplifying your IT process. A cloud allows you to be more collaborative and flexible with both internal processes and working with clients.
Use Mobile Device Management (MDM)
The trend of bringing your own device (BYOD) reduces costs while helping your employees to be more efficient. But it might not be so great for your MSP company since outside computers, phones, or tablets also pose security risks. Today, MSPs need to keep track of on the go employees through their mobile devices. Having MDM software helps your team be productive because they can use their favorite tools. At the same time, your network will remain secure. With an MDM program, you can keep mobile devices secure. Look for one that is easy to configure and work with so you can quickly and efficiently set up your mobile fleet. Many types of software let you oversee several devices from one console on the web.
One of the benefits of this tool is that it lets you manage devices from anywhere in the world. If you need to, you can remotely disable the privileges of some users, even if they’re not on-site. Whenever you update your company policies, they’ll pop up on every device connected to your network, providing seamless support and security. MDM tools also support a BYOD policy. When you let your workers bring their own devices, you don’t have to worry about purchasing and maintaining your own. Not every unknown device is a threat to your network, and an MDM program lets you maintain your employees’ freedom. You don’t have to choose between security and simplifying your business.