We recently created a video explaining how to setup and use the Your Phone app in Windows 10 to your PC.   Shortly afterwards we received questions from a number of corporate users about problems using their corporate Office365 accounts.  They received:

“…That Microsoft Account doesn’t exist. Enter a different account or get a new one”

windows 10 your phone app - corporate Office 365 That Microsoft account doesn't exist. Enter a different account

We were able to reproduce the problem ourselves and after doing some digging we found that this is in fact by design:

“…The Your Phone app doesn’t currently support multiple Android profiles or work/school accounts. ”  SOURCE

This is quite obnoxious and what appears to be a silly limitation which has caused friction and generated support request to Microsoft like:

“…Isn’t the fact that our O365 email address ARE Microsoft accounts enough to BE a Microsoft account?  How can we use Your Phone with our company devices using our company email accounts?  SOURCE

That question was from June 2020 and the response was ‘that is a known limitation… get over it’.  One year later, today June 2021, it appears that nothing has changed so I doubt it will.  The most you can do as a user is let Microsoft know that you want this feature using the FEEDBACK HUB.

Case, frustratingly closed.


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