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    • On Site SupportHARDWARE & SOFTWARE We have found that most customers are tired of the excuses from ICT vendors… “… it’s the softwares fault” “…it’s Dell’s fault”. Fault is not important when you are having problems… getting it fixed is. We typically take end to end responsibily for anything that plugs into the wall, from desktops and laptops, to photocopiers and phone systems… it’s all our problem. Server hardware Server Software (like Exchange, Server 2008, Print Sharing, Sharepoint, Dynamics…) Desktops (from any vendor, IBM/Lenovo, Dell, Toshiba, White box…) Laptops Switches and Firewalls (from any vendor, like Dlink, Cisco, Linksys, FortiNet, Netgear…) Uninteruptable Power Supplies (UPS) network, phone and electrical cabling land line systems (like Nortel, Avaya and Toshiba) photocopiers (like Xerox, Kyocera, Mita, Canon, Toshiba…) cell phones Blackberry’s Blackberry Enterprise Server and even the Apple Mac’s… we handle it all CONTRACT MANAGEMENT & NEGOTIATIONS Many companies simply take the “rack rate” on their purchases and leases.  We are skilled and experienced at managing and renegotiating all sorts of contracts.  Cell contracts will Telus, Bell, Rogers… are often Service contracts with photocopy companies Land Line contracts with Bell, Telus, Rogers, All-stream Evergreen renewals and sooo much more We can reduce your costs and increase…
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Other Technologies

Other Technologies like firewalls, VoIP, Skype, Hardware Comparisons and other how tos

how to check the RAM on my Apple Mac

SOLVED: How To Check the RAM On A Mac

If you have a Apple Mac you can check the memory (RAM) quantity and functionality as follows: How Much RAM Do I Have In My Mac? Click the Apple icon (top-left hand corner) of the screen Click “About This Mac” which will open a window that displays the computer’s main Read more…

By Ian Matthews, 3 weeksMay 5, 2022 ago
Step By Step Setup & Demon on Wordpress

SOLVED: How to Setup Google Analytics

In this video we provide an introduction to Google Analytics. This tutorial explains how to setup Google Analytics from scratch for the beginner.  It demonstrates each step of the process including how to link it to your WordPress website using Google SiteKit. We then provide a demonstration of the information Read more…

By Ian Matthews, 2 monthsApril 4, 2022 ago
Stand Alone vs VM vs Container vs Function

SOLVED: The Evolution Of Computing: Stand Alone vs VM vs Container vs Function

Even if you are a computer tech, new computer terminology can be confusing.  In previous articles we have explained On-Prem, Virtual Machines and most recently Containers, but this article will explain them in non-technical terms. This is the second in our two part plain english series on the Evolution of Read more…

By Ian Matthews, 3 monthsFebruary 25, 2022 ago
On-Prem vs SaaS vs PaaS vs Iaas

SOLVED: The Evolution Of Computing: On-Prem vs SaaS vs IaaS vs PaaS

In today’s high tech world we are all inundated with acronyms but in the new world of cloud technologies so many of the acronyms sound the same.  We have covered PaaS, IaaS, SaaS in several other articles in the past but this one is designed for non-techs. This is part Read more…

By Ian Matthews, 3 monthsFebruary 24, 2022 ago
citrix vs aws 2022

SOLVED: Citrix HDX vs AWS Workspaces PCoIP vs AWS Workspaces WSP Which is Desktop Better?

If you want to understand the differences in remote desktop solutions, you are probably most interested in Amazon Workspaces and Citrix.  However the exact specifications can get lost in the some of the marketing speak so here is a simple table to explain the differences: Feature Citrix HDX AWS Workspaces Read more…

By Ian Matthews, 5 monthsJanuary 7, 2022 ago
exponential tech adversarial ai gpt3

SOLVED: What is Exponential Tech, Adversarial AI & GPT3?

The term ‘Exponential Tech’ was originally coined to express the amazing growth of some technologies, like the Internet or computer chips.  However today ‘Exponential Tech’ relates to computer technologies that build themselves at an ever increasing rate of growth, with little or no human interaction. Exponential Tech can lead to Read more…

By Ian Matthews, 5 monthsJanuary 1, 2022 ago
HP Elitebook 840 G8 Unboxing Disassembly Review

SOLVED: VIDEO: HP Elitebook 840 G8 Unboxing, Disassembly & Review

In this video we: unbox the HP Elitebook 840 G8 take the back off, explain the internal parts and how to disassemble them how to change the battery upgrade the RAM upgrade the storage M.2 SSD power the unit up and explain what is missing and what is great At Read more…

By Ian Matthews, 5 monthsDecember 16, 2021 ago
Easy MacBook Pro Battery Replacement

SOLVED: VIDEO: DIY Battery Change on a MacBook Pro

Apple is not known for making their devices easy to repair and changing the battery on a MacBook Pro is no exception. To keep their hardware right, they hook, screwed and glued the battery into the MacBook Pro.  You can still change the battery yourself, but you will need to Read more…

By Ian Matthews, 6 months ago
SOLVED: Windows 11 on MacBook Pro

SOLVED: Windows 11 on MacBook Pro

In this video we demonstrate how to easily install Windows 11 on a mid-2012 Intel based MacBook Pro. There are two things you will need to make this happen: Windows 11 Installation wrapper – This comes from AveYo’s GitHub site and you can download it from him HERE or you Read more…

By Ian Matthews, 6 months ago
anatomy of a light bulb code

SOLVED: What is the Difference Between an E14, E26, E27 and B22 Bulb?

If you are shopping for smart light bulbs 💡 you may have seen a choices you did not expect.  Specifically, we had one client looking for LED light bulbs that would work with Google Assistant and a month before that we had a different client looking for smart bulbs they Read more…

By Ian Matthews, 7 monthsOctober 29, 2021 ago
lenovo smart clock unboxing configuration and review

SOLVED: VIDEO: Lenovo Smart Clock with Google Assistant Unboxing, Setup & Review

If you are considering a Google Assistant clock in your bedroom or kitchen, you should consider the Lenovo Smart Clock with Google Assistant, Lenovo Smart Clock 2 with & Lenovo Smart Clock Essential. We unbox, walk you through the complete setup and then demonstrate a number of useful voice commands. Read more…

By Ian Matthews, 7 months ago
Seagate Expansion Disassembly with Home Tools

SOLVED: VIDEO: Easy Disassembly Seagate Expansion 12TB USB Drive

In the video below we show how to remove the 3.5″ spinning hard drive from a Seagate Expansion USB kit using everyday tools you have at home. Usually, the disks inside USB kits spin at just 5400 RPM where are nearly all internal desktop drives rotate at 7200RPM, making for Read more…

By Ian Matthews, 9 monthsSeptember 7, 2021 ago
created delete reset local admin account on pulsesecure pulseos new gui

SOLVED: How To Add Delete or Reset a Local Administrator Account on a PulseSecure MAG

If you have ever worked on a fully configured PulseSecure (formerly Juniper) device, you know the security setup can be a bit confusing to navigate the SIGNING IN, ADMINISTRATOR REALMS, ADMINISTRATOR ROLES, USER REALMS, and USER ROLES. To create, edit or delete a local administrator in PulseSecure: Sign into your Read more…

By Ian Matthews, 9 monthsAugust 26, 2021 ago
how to ssh with putty and create RSA keys to connect to your webserver

SOLVED: How to Use Putty SSH & Create RSA Keys To Run Commands Directly on Your Web Server

At URTech.ca we focus nearly all of our effort on Windows, Microsoft 365 cloud and Android issues, but we recently had a requirement to connect to a web server and run some Linux commands.  The process of connecting and running those commands with Putty was not as straight forward as Read more…

By Ian Matthews, 10 monthsAugust 9, 2021 ago
mail server settings

SOLVED: Email Server Settings For Common Services

We often need the SMTP email configuration for different services and are tired of searching all over the internet for them.  Here is a list of email server configurations from services you might use (in alphabetic order) APPLE MAIL SERVER SETTINGS Incoming Server:  imap.mail.me.com Incoming Port: IMAP 993 Outgoing Server: Read more…

By Ian Matthews, 10 monthsJuly 22, 2021 ago
Step by Step Juniper Firmware Upgrade

VIDEO: Step by Step Upgrade and Factory Reset a Juniper EX3300 Switch

If you are a Windows administrator dealing with the Junos command line requirements of a Juniper network switch can be daunting.  In particular the EX2300 and EX3400 switches have a peculiarity in which neither of them have enough memory to complete a firmware upgrade. We demonstrate how to make more Read more…

By Ian Matthews, 10 monthsJuly 20, 2021 ago

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