SOLVED: 6 Ways Type a \ Backslash on a British PC with a US Keyboard

If you are connecting to a computer to a PC configured with the language set to ENGLISH (UNITED KINGDOM), but you have ENGLISH (UNITED STATES) keyboard you will have some problems typing typical admin commands incluing the backslash. Fortunately there are four easy ways to generate a \ with a US keyboard on a UK language PC: Hold down the ALT key to the RIGHT of the spacebar and press the backslash key (i.e right…

SOLVED: MySQL Error: Operation failed with exitcode 2

If you are using MySQL Workbench 8.x to export from earlier versions of MySQL databases (like 5.x) it will likely error out with Operation failed with exitcode 2 This is a known problem with older versions of MySQL Workbench and the solution is to upgrade to MySQL Workbench 8.2: Install the prerequisite Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 direct from Microsoft HERE. Download MySQL Workbench 8.2 (or newer) directly from Oracle…

SOLVED: Limited Touch Support OR Touching One Screen Moves Pointer On Second Touch Screen

A few years ago we wrote The Ultimate Guide To Fix Touch Screen Problems in Windows 10 after struggling to fix several touch screen problems.  Today we are going to dive into two of the details a bit more. We see a Dell Inspiron 5477 All In One with touch screen: showing LIMITED TOUCH SUPPORT and we have an Acer T231H touch screen connected a that Dell but touches on it actually take place on…

SOLVED: VIDEO: Setup a File Share in the Microsoft Azure Cloud Map a Drive Letter, Use Azure Storage Explorer & Azure File Sync

We created this video to provide a full walk through of creating a drive letter mappable network share from Microsoft Azure to your computer. 02:35 Create a STORAGE GROUP 11:20 Create a SHARE 13:30 Access the share by Mapping a Drive Letter 16:50 Access the share using portal.azure.com 17:15 Access the share using Azure Storage Explorer 19:30 Access the share using Azure File Sync (your on-prem servers!) If you want to use NTFS permissions on…

SOLVED: Okta – Your Passcode Doesn’t Match Our Records OR Failed to Send Push Authentication

If you are using Okta Verify for multifactor authentication you may see either: Your Passcode Doesn’t Match Our Records, when using the ENTER CODE option Failed to Send Push Authentication, when using the SEND PUSH option The problem is most likely the clocks are not synchronized.  There are three clocks to consider: Your cell phone Generally you will want to set your cell phone to sync automatically to your cell service providers clocks which will…

SOVLED: Okta – Unable To Sign In

If you are using Okta Verify for two factor authentication and see the following “Unable To Sign In” message you likely have one of three issues. However, before you get too deep, you should check the error log.  Okta’s log is very easy to understand and read: log into Okta and click the ADMIN button (top right… assuming you are an administrator) click the REPORTS menu item at the top of the screen click SYSTEM…

3 Ways to Simplify Your Business

As a managed service provider (MSP), you are likely always on the lookout for innovative ways to simplify your process. Several tools make it easy, including mobile device management, cloud solutions, and service desks. An Efficient Service Desk A service desk is an easy way to organize and streamline incoming support tickets. A help desk is a tool that lets you prioritize technical issues with a ticketing system. That also increases your understanding of each…

SOLVED: How To Easily Reset Cortana

We have an article from 2016 that explains how to reset Microsoft Cortana using PowerShell, but we see that under Windows 10 2004 (April 2020) that the APPX package has been moved and Microsoft has added new functionality to the GUI.  If you want to reset Cortana now, it is easy: Right click on the START button Select APPS AND FEATURES Find CORTANA Click ADVANCED OPTIONS Scroll down and click either the REPAIR or RESET…

SOLVED: How To Configure Chromium Edge IE Compatibility Mode

If you are trying to get rid of Internet Explorer inside your organization, you likely will want to use the new Microsoft Edge (aka. Chromium Edge and CrEdge).  The problem is that there are some features inside IE that most companies still can’t live without due to incompatibility.  The solution is to set Edge to run Internet Explorer in the background for just those sites.  This is called compatibility mode and it is not near…

SOLVED: VIDEO: Windows Sandbox Complete Explanation, Configuration & Demonstration

We explain what the Windows Sandbox is, how to install it, how to enable CPU virtualization in the BIOS, configuration, scripting and more: The scripted Windows Sandbox configuration file sample: <Configuration> <VGpu>Disable</VGpu> <Networking>Disable</Networking> <MappedFolders> <MappedFolder> <HostFolder>C:\OddBallStuff</HostFolder> <ReadOnly>true</ReadOnly> </MappedFolder> </MappedFolders> <LogonCommand> <Command>explorer.exe</Command> </LogonCommand> </Configuration> For more details on the scripting read THIS article from Microsoft. If you need to know which key to press to access your computers BIOS on before boot up read THIS article

SOLVED: Office Apps Like Teams & Outlook Spinning on on SIGNING IN When Using Okta

If you have an Okta implementation and find that some of your users are unable to login to various Microsoft Office 365 applications like OneDrive, Outlook and Teams the problem may be related to your SSL Certificate. Okta documentation and support make references to expired and misconfigured SSL certs on their IWA server.  See the following for details: Cannot sign into an Office 2016 application on Windows 10 Outlook 2016 spinning “signing in” to O365…

FREE VIDEO: Learn Microsoft Azure In 1 Hour Boot Camp

If you are new to Microsoft Azure and want a crash course, we have what you are looking for.  Azure is a giant product from Microsoft that can be used for storing files, databases, security configurations and virtual machines.  So to get you started we created a free 6 part video with a total run time of 50 minutes that demonstrates all of the steps required to set up a Windows Server 2019 Domain Controller,…

5 Firefox Browser Extensions for Working from Home

The crippling fear of coronavirus pandemic has swept the globe, and as cases surge day by day, companies across the world are asking their employees to work from home. However, while working from home sounds fun in theory, it is not as pleasant as it seems. It is not everyone’s cup of tea to be productive from a couch, or in most cases, from the bed To continue maintaining this balance, you need to take…