SOLVED: How To Disable GET ADD-INS Button in Outlook

If you want to retain control over what your staff can install you will need to disable the GET ADD-INS button in Outlook.  Unfortunately there is no  ready made GPO toggle GET ADD-INS off. To give you a false sense of security, there is a setting in the Office 365 Exchange Management Console to disable “User owned Apps and Services” with options for “Let people in your organization go to the Office Store” and “Let…

SOLVED: Outlook – Something Went Wrong And Your Search Couldn’t Be Completed

If your Outlook returns a yellow box saying “Something went wrong and your search couldn’t be completed” the most likely issue is your Windows Search Service is damaged. You can verify this in two ways: Click the START button and type something.  If it shows SEARCH INDEXING WAS TURNED OFF.  TURN INDEXING BACK ON, this is likely your issue Click the START button and type SERVICES.MSC to start the Services management console and see if…

SOLVED: How To Silently Install the Junk Mail Reporting Tool Using Scripts

If you have tried to install the Junk Mail reporting tool using a tool like PDQ Deploy or straight  … .MSI /q you likely have found that it errors out.  If you check the logs you will see: Product: Microsoft Junk E-mail Reporting Add-in — The installation is unable to proceed due to missing dependencies. Please verify you have all the pre-requisites installed on your machine. The installation is unable to proceed due to missing…

SOLVED: How To Insert Video Into PowerPoint or Word 2010

It can appear that changes to Word and PowerPoint are few and far between, but there was some serious improvements made to handling embedded videos in Office 2013.  If you have Office 2007 or Office 2010 you will find inserting videos to be… not obvious. Fortunately there is an easy way to insert a video into Office 2010 products without using add-ins: Start Word, Excel or PowerPoint 2007 or 2010 Click the INSERT tab Click…

SOLVED: How To Reset The Outlook Address Cache

If you are typing email addresses into your Outlook and they have gone wonky there are several things you can do but the easiest is likely just to flush the Outlook Address autocomplete cache.  In old versions of Outlook, that meant deleting the .NK2 file from %appdata%\Microsoft\Outlook however in Outlook 2016 (actually since Outlook 2010) your ‘nickname’ cache is stored in %localappdata%\Microsoft\Outlook\RoamCache There are three easy ways to empty the Outlook Autocomplete Email Address Cache: Flush The…

SOLVED: GPO To Set Outlook To Reply In Separate Window Instead of in the Reading Pane

One of the features Microsoft introduced into Outlook is to reply in the READING PANE rather than in a separate window.  While I appreciate that this cleans up the interface, it does make navigating into old messages while composing new messages, quite messy. In the Online version Outlook Web App OWA, you can fix this by clicking the POP OUT icon.  The question is, in the desktop version, how can Outlook be set to use…

SOLVED: Outlook Not Showing Presence Icons From Skype – Lync

If your Outlook is not showing the Presence Icons (Green, Red, Blue… squares beside names) there are several possible issues: UPDATE March 26 2020: SOLVED: Outlook Not Showing Teams Presence Icons UPDATE January 18 2017 – If you have Mitel MiCollab make sure you read items 1 & 5. 1 – REGISTRY POINTS TO SOMETHING OTHER THAN SKYPE – LYNC This was my issue.  I recently installed Mitel MiCollab software had not noticed that the…

Video: SOLVED: How To Check / Release Office365 Quarantine Email Messages

If you have ever not received an email that you know was sent but did not bounce back to the sender, it might be that the backend server has marked it for deletion and put in the Quarentine.  Microsoft, and all good companies, have email filtering that saves you from the most aggressive spam.  In Microsoft Office365’s case, the default settings will block about 75% of your spam because Microsoft’s servers know that: Many others have…

Video: SOLVED: How To Use Negative Search Terms In Outlook

If you want to filter out some results from a search in Outlook, you can use a ‘negative search term’.  It Outlook that negative term is NOT.  It has to be in capital letters.  That is the ‘gotcha’ that most people screw up on if they know about the use of NOT in Outlook. Filtering or narrowing down your search results is a pain if you don’t know what you are doing, so we have produced…

SOLVED: How to Use Email Templates in Outlook 2013 (or 2010)

Well the answer is, use Word 2013 to send your email.  You may not be aware that Outlook dropped its own text editor somewhere around Office 2000, so when you are creating an email in Outlook, you really are just using Word.  The problem is that Microsoft removed the EMAIL links from the typical ribbons in Word.  Fortunately you can easily get them back: Open Word 2010 or 2013, click FILE then OPTIONS Click QUICK ACCESS TOOLBAR,…

SOLVED: How To Report Spam Directly to Microsoft Using Outlook 2007 2010 2013

If you have ever wanted to report your spam directly to Microsoft so that they can block future emails using their FOPE (Forefront Online Protection Services), Forefront For Exchange or just the basic Junk mail filter in Outlook, this is the post for you. Reporting spam to Microsoft is useful as long as you are using a Microsoft product including Outlook, Exchange, Office365, FOPE, and/or Forefront. There are two ways to send spam for analysis…

SOLVED: How to View the Headers in an Email Using Outlook 2007 2010 or 2013

If you want to know who REALLY sent you an email and not what Outlook is reporting who sent you an email, you just need to check what Outlook actually received in its header.  The header contains all kinds of useful tech bits and is often modified by systems that touch and retransmit the message (such as an external anti-spam service from your internet provider). To see a message header in Outlook 2007 2010 or 2013:…

SOLVED: Cannot open the Outlook window. Invalid XML, the view cannot be loaded

If you see the following error:  Cannot open the Outlook window. Invalid XML, the view cannot be loaded   The solution is to click START and type:  Outlook.exe /ResetNavPane Tech Tip : Is it possible to remotely access your work space from anywhere? Yes ! Now you can access your online private work space with full-fledged access to your business applications, emails and documents with desktop hosting service from CloudDesktopOnline with commendable tech-support from one…

SOLVED: How To Stop Outlook From Using Public Folders

If you have ever had Exchange with Public Folders, you will know that there is currently no way to reverse the AD Schema additions and so Outlook will continue to look for Public Folders.  Microsoft has largely withdrawn support for Public folders, but your Outlook, even Outlook 2013, will hunt for it in the background because your Active Directory Schema, tells it to… but you can override and turn off Public Folder checking at the desktop…