When emails are sorted on arrival into folders by Outlook 2007 rules, they do not appear on a BlackBerry. If, using Outlook, the emails are moved manually into subfolders, the messages do appear on the BlackBerry.
The solution is to have the user (or you signing in as the user) surf to the BlackBerry WebDesktop which you can usually find at https://YourBesServersHostName:3443/webdesktop . Click the EMAIL SETTINGS tab, then the REDIRECTION FOLDERS menu item (on the left), then expand your INBOX and check on what see what you can see on your Blackberry:
Note that this only works if your mail is stored on your Exchange (or Lotus Notes I suppose) server. If you are using POP3 and PST files, you are toast. The only work around I have found for that configuration is to create rules on the server rather than in Outlook, but that is an ugly complex solution.
Environment:
Single Server BES 5 Express
Single Server Exchange 2007 SP2 (with all Hot Fixes but not SP3 because SP3 does nothing useful for this company)
BBerry Bold 9700
On Telus Network
Outlook 2007 SP2 with all current patches
Mail goes to OST files locally, not PST files
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Is there anyway to select to automatically include 'all folders and subfolders'? It seems very manual - and if a user creates an additional subfolder, that then has to manually be added in BES.
Not that I know of :(
User has not enabled the folder redirection , still he is getting all emails on his device inbox !!!! help
Hi Sudip. I do not understand your issue. This post relates to people NOT seeing their emails but your comment said HE IS GETTING ALL EMAILS. If you can clarify, I can try to help.
I have redirected some folder and I am getting mails..
BUT it comes with 15 mins Delay on to the device.
Is there any way to make it faster then 15 mins ?
Sorry, I have scrapped all my older Blackberry product including BES. I get my first Q10 tomorrow and will run it against Active Sync.
If you are interested I could post back here the results. Please reply if you are interested.
HI!
Email settings tab is not active for me.
I see the following on the Home tab: Not Blackberry enabled
What should I do?
thx.
I have just shut down my last Blackberry and BES servers, sorry I can't be of more help.
This worked like a charm. Thanks!
For those who this didnt work.. look at the screenshot again it very straightforward.
https://HOSTNAME/webdesktop/
Dont put port numbers if you dont have any..
Great post!!
Thanks!
Thanks for the tip
I cant get onto the webdesktop as mentioned above. YOU LIED TO ME. PITY THE FOOL WHO LIE. Please tell me what is going wrong or I will come to your house and give your horse such a punching
Hi Jonathan;
My horse is scared and this fool needs the pitty because I don't know your issue. I have followed this process several times all without fail.
Do you have any more details?
Just wanted to say that this really helped me out. It worked. Thanks a lot it saved me today :) Thanks