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    • On Site SupportHARDWARE & SOFTWARE We have found that most customers are tired of the excuses from ICT vendors… “… it’s the softwares fault” “…it’s Dell’s fault”. Fault is not important when you are having problems… getting it fixed is. We typically take end to end responsibily for anything that plugs into the wall, from desktops and laptops, to photocopiers and phone systems… it’s all our problem. Server hardware Server Software (like Exchange, Server 2008, Print Sharing, Sharepoint, Dynamics…) Desktops (from any vendor, IBM/Lenovo, Dell, Toshiba, White box…) Laptops Switches and Firewalls (from any vendor, like Dlink, Cisco, Linksys, FortiNet, Netgear…) Uninteruptable Power Supplies (UPS) network, phone and electrical cabling land line systems (like Nortel, Avaya and Toshiba) photocopiers (like Xerox, Kyocera, Mita, Canon, Toshiba…) cell phones Blackberry’s Blackberry Enterprise Server and even the Apple Mac’s… we handle it all CONTRACT MANAGEMENT & NEGOTIATIONS Many companies simply take the “rack rate” on their purchases and leases.  We are skilled and experienced at managing and renegotiating all sorts of contracts.  Cell contracts will Telus, Bell, Rogers… are often Service contracts with photocopy companies Land Line contracts with Bell, Telus, Rogers, All-stream Evergreen renewals and sooo much more We can reduce your costs and increase…
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Microsoft 365 Apps, Azure & Cloud

Help with Microsoft 365 Apps, (formerly Office 365), Microsoft Azure or Clould issues like hosting (formerly office365-hosting)

Missing-Windows-Server-Agent-Heartbeat-Azure-Arc

SOLVED: Missing Windows Server Agent Heartbeat – Check Azure Arc Status

Machines in Azure has a health service sends a heartbeat notice to a management server which informs that the machine is still responding. After a number of failures do not arrive, Azure Arc reports an alert. If you want to use the Windows GUI to see how the Azure Arc Read more…

By Ian Matthews, 2 weeksMarch 16, 2023 ago
because you moved to a new location you must use multi-factor authentication to access screenshot command line

SOLVED: Because you moved to a new location, you must use multi-factor authentication to access

We recently had a client ask us about this error message “Due to a configuration change made by your administrator or because you moved to a new location you must use multi-factor authentication to access”: This message is telling you that the account you were trying to log in with Read more…

By Ian Matthews, 2 weeksMarch 16, 2023 ago
free step by step Veeam backup for Microsoft 365

SOLVED: VIDEO: Free Backup Microsoft Office 365 OneDrive & EMail with Veeam Community Edition

This video was originally intended for home users who want to backup their Microsoft Office 365 files like OneDrive and Email, but the instructions the same for small businesses that want to back up their Microsoft 365 data for free. In fact, Veeam for Microsoft 365 can be used by Read more…

By Daly Matthews, 2 weeksMarch 15, 2023 ago
UNLOCK SharePoint Site

SOLVED: VIDEO: How To Unlock a SharePoint Site

If you are working on a SharePoint site and you find that it is locked and you can’t do anything with it , this is the article and video for you. There are five steps to walking a SharePoint Site.

By Ian Matthews, 4 weeksFebruary 28, 2023 ago
Change Default Email Domain in Microsoft 365

SOLVED: How to Add and Change the Default Email Domain in Microsoft Office 365

We explain how to add a new email domain to microsoft 365, formerly office 365. We then explain how to change the default email domain for a single user and how to change the default email domain for all new users in Microsoft 365 This video shows you how to Read more…

By Ian Matthews, 1 monthFebruary 27, 2023 ago
veeam error Cannot contact site at the specified URL access to the website has been blocked

SOLVED: Veeam Failure – Cannot contact the site specified URL access to this website has been blocked.

If you see the Veeam error message Cannot contact the site specified URL. Access to this website has been blocked you should go to your Microsoft 365 sharepoint portal and find out what is wrong. You can go directly to the Sharepoint portal but we find all of Microsoft 365 Read more…

By Ian Matthews, 1 monthFebruary 25, 2023 ago
ldap to azure ad ds sm

SOLVED: VIDEO: How To Setup LDAP to Azure Active Directory

In a previous article we explained how to setup LDAPS (Secure Light Weight Authentication Protocol) on premise and in this video we are going to show how to following this Microsoft article: LDAP Authentication with Azure Active Directory. If you are really new to Azure, you should setup a free Read more…

By Ian Matthews, 2 monthsJanuary 24, 2023 ago
azure stopped vs stopped dealocated difference

SOLVED: Azure Stop vs Stop (Deallocated) vs Shutdown

What is the difference between Stop and Shutdown in Azure? It depends on what you want to do but if you are done with the VM for a while, you likely want to STOP the Azure VM. The two ways most admins “shutdown” virtual machines is they way they always Read more…

By Ian Matthews, 2 monthsJanuary 18, 2023 ago
Simplified-Microsoft-Defender-vs-scep-vs-defender-for-endpoints-vs-defender-for-servers-vs-defender-for-cloud

SOLVED: Simplified Microsoft Defender vs SCEP vs Defender for Endpoints vs Defender for Servers vs Defender for Cloud

The name “Microsoft Defender” has gone from relating to an mediocre integrated antivirus program to being a brand for a large suite of security products. In this article we focus on Microsoft Defender products that keep computers safe (as opposed to applications like Defender for O365) While Defender makes sense Read more…

By Ian Matthews, 3 monthsJanuary 13, 2023 ago
can't sign into azure o365 internet explorer prompt

SOLVED: VIDEO: Powershell Azure AD Logon Problem with Internet Explorer – UseDeviceAuthentication

If you are trying to log into Azure but being prompted for credentials in an Internet Explorer popup, this is the fix for you. In this video we demonstrate how PowerShell launches Internet Explorer even if Chrome, Edge or Firefox are set as the default browser. If your IE is Read more…

By Ian Matthews, 3 monthsJanuary 5, 2023 ago
Azure AD Dynamic Groups

SOLVED: VIDEO: How To Create Dynamic Groups in Azure Active Directory

Do you want to create a dynamic groups in Azure Active Directory? No problem. This easy Azure AD Tutorial shows you how and we also show you how to modify Azure AD groups. There are several problems with Azure AD groups and in this Azure AD Tutorial, we show you Read more…

By Ian Matthews, 4 monthsDecember 9, 2022 ago
Office365 Sorry, We Couldn't Open FILE NAME Word Excel PowerPoint

SOLVED: Office365 Sorry, We Couldn’t Open Word Excel PowerPoint

After working on a file for a few months I found this message: Office365 Sorry, We Couldn’t Open FILE NAME Word Excel PowerPoint The error did not appear when trying to open the file using the Word WebApp, but did appear when trying to open the file using the full Read more…

By Ian Matthews, 5 monthsOctober 24, 2022 ago
manage outlook blacklists and whitelistes

SOVLED: VIDEO: Manage Outlook Whitelists & Blacklists

Are you annoyed by having email go into your junk mail folder that you don’t want to go into your junk mail folder? In this video we show you have to easily manage white list email addresses and black list email addresses in Outlook. Control what goes into your spam Read more…

By Ian Matthews, 7 monthsAugust 31, 2022 ago
how to see the mail header in an outlook email

SOLVED: What an Email Message Header Tells You About Spam

Every email has a mail header which contains routing, source, destination and validation information. If you are trying to troubleshoot an email message you need to understand the message header. To see the mail header: DOUBLE click on a message in Outlook so that it opens in a separate window Read more…

By Ian Matthews, 7 monthsAugust 18, 2022 ago
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SOLVED: What Causes Email To Be Sent To Junk Folder or Quarantine?

Microsoft, Google, Yahoo, Apple and others are not going to provide details on how their algorithms determine what is and what is not spam. What they will do is provide generalized explanations and allow email administrators (like www.URTech.ca staff) to see various “switches” and thresholds for categories. From these we Read more…

By Ian Matthews, 7 monthsAugust 18, 2022 ago
Azure File Locks Explained

SOLVED: Azure Locks Explained

If you work with Microsoft Azure cloud services you will run into Azure Locks at some point. Azure locks can really mess up your maintenance plans and limit what staff can do. If you are new to Azure, watch our Azure From Zero To Hero In 1 Hour Tutorial. We Read more…

By Ian Matthews, 12 monthsApril 15, 2022 ago

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