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    • On Site SupportHARDWARE & SOFTWARE We have found that most customers are tired of the excuses from ICT vendors… “… it’s the softwares fault” “…it’s Dell’s fault”. Fault is not important when you are having problems… getting it fixed is. We typically take end to end responsibily for anything that plugs into the wall, from desktops and laptops, to photocopiers and phone systems… it’s all our problem. Server hardware Server Software (like Exchange, Server 2008, Print Sharing, Sharepoint, Dynamics…) Desktops (from any vendor, IBM/Lenovo, Dell, Toshiba, White box…) Laptops Switches and Firewalls (from any vendor, like Dlink, Cisco, Linksys, FortiNet, Netgear…) Uninteruptable Power Supplies (UPS) network, phone and electrical cabling land line systems (like Nortel, Avaya and Toshiba) photocopiers (like Xerox, Kyocera, Mita, Canon, Toshiba…) cell phones Blackberry’s Blackberry Enterprise Server and even the Apple Mac’s… we handle it all CONTRACT MANAGEMENT & NEGOTIATIONS Many companies simply take the “rack rate” on their purchases and leases.  We are skilled and experienced at managing and renegotiating all sorts of contracts.  Cell contracts will Telus, Bell, Rogers… are often Service contracts with photocopy companies Land Line contracts with Bell, Telus, Rogers, All-stream Evergreen renewals and sooo much more We can reduce your costs and increase…
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Windows 11 & Windows 10

Windows 2000, XP, Vista, 7, Windows 8 and more How Tos

what is qos

SOLVED: What is Quality of Service (QOS) in Simple Terms?

We often have customers who don’t understand what used to be advanced networking techniques, that are now common and necessary. One of these that confuse our clients the most is Quality of Service (aka. QOS), so we wrote this basic primer we thought you might find useful too. 1. Simple Read more…

By Ian Matthews, 5 daysJune 20, 2025 ago
ipscan

SOLVED: Simple Script To Ping IP Range

We were looking through some old scripts in our library and found the following which you might use to see if a device is actually using the IP’s address you have assigned to them (i.e. exclusions or reservations). Keep in mind that this is a simple ping test and that Read more…

By Ian Matthews, 7 days ago
Dell WD22TB4 USB Dock Ports

SOLVED: Best USB Dock For Companies & Home Businesses – D6000 vs WD22TB4

We have recently been purchasing Dell WD22TB4 USB dock‘s for our clients and have had some of them ask why they need to upgrade from their awesome Dell D6000 docks. In a word, power (specifically electricity, not capability). The D6000 only outputs 65 watts of power but many newer high Read more…

By Ian Matthews, 7 daysJune 18, 2025 ago
dell software explained

SOLVED: Is All This Dell Software Needed?

Last week we had an old customer source a couple of Dell Inspiron 16 Pro laptops and those laptops had a pile of Dell software on them that he did not recognize. As such he asked us if any of this Dell software was useful or whether he could uninstall Read more…

By Ian Matthews, 2 weeksJune 12, 2025 ago
Fix Mouse Lag On TV Screens by enabling game mode

SOLVED: How To Fix Mouse Lag On TV Screen

A few years ago we produced a very popular video showing how to fix mouse lag on 4K TV screens that people were using as computer monitors or for game consoles: Today, however, many of the issues exposed in that article are no longer relavent and the technology has improved. Read more…

By Ian Matthews, 3 weeksJune 5, 2025 ago
acer aspire a515 best budget laptop

SOLVED: VIDEO: Best Budget Power Laptop – Acer Aspire A515 Review

Is the Acer Aspire 5 (A515-58M) with its Intel Core i9-13900H processor, 32GB RAM, and 1TB SSD truly the best budget laptop? Discover its full potential in this in-depth review and disassembly. We start by unboxing this 15.6-inch touchscreen laptop, covering its key features and all the essential ports you’ll Read more…

By Ian Matthews, 3 weeksJune 4, 2025 ago
what is Artifical Intelligence (AI) Host for the Microsoft Windows Operating System and Platform X64

SOLVED: What Is ‘Artifical Intelligence (AI) Host for the Microsoft Windows Operating System and Platform X64’

Earlier today one of our techs noticed “Artifical Intelligence (AI) Host for the Microsoft Windows Operating System and Platform X64” program running in the background of a few users. She was even more concerned when she noticed that her own Windows 11 Pro was not running that “Artifical Intelligence (AI) Read more…

By Ian Matthews, 4 weeksMay 27, 2025 ago
wifi6 vs 6e

SOLVED: WiFi 6 vs WiFi 6E in Simple Terms

WiFi is not new, and WiFi 6 is not new, but WiFi 6E is new-ish. This gets to the question of what does the “E” in Wifi 6E stand for? The “6” in Wi-Fi 6 simply denotes the sixth generation of Wi-Fi standards, making it easier for consumers to understand Read more…

By Ian Matthews, 4 weeksMay 26, 2025 ago
cant connect because the sign in requirements for your device and the network aren't compatible

SOLVED: WiFi Error – Can’t Connect Because The Sign In Requirements For Your Device and The Network Aren’t Compatible

We recently had a problem in our own corporate office with the following error when trying to connect to WiFi: As you might suspect this was quite unexpected and urgent. We run two different networks from our Cisco Access Points (AP’s) and our testing showed that our public “URTech Guest” Read more…

By Ian Matthews, 1 monthMay 20, 2025 ago
what program is locking a file in use

SOLVED: How To Determine What Program is Locking a File In Use

As you can see in the screen shot below after we turned off HIDE HIDDEN SYSTEM FILES, we could see that there was a dumpstack.log.tmp file which is not a good thing: When dumpstack.log.tmp appears there is a serious problem or bug check (commonly known as a Blue Screen of Read more…

By Ian Matthews, 1 month ago
intel core utlra gen 2 cpus

SOLVED: What Do The Letters at the End of Intel’s Processors, Like V, F, T, HX, U, KF… Indicate

Have you tried to buy a new computer or new CPU lately. The are new letters (suffixes) at the end of the CPU names. Intel has tried to streamline some of their product offerings and so the old Intel CPU suffixes may no longer apply. In general the suffixes provide Read more…

By Ian Matthews, 1 monthMay 11, 2025 ago
windows 11 minisetup Something went wrong But you can try again OOBESETTINGSMULTIPAGE

SOLVED: Windows 11 Mini-Setup Error – Something went wrong but you can try again OOBESETTINGSMULTIPAGE

We were deploying some new windows 11 Dell laptops when we ran into this error on several of them when we were trying to sign in with new local accounts: Something went wrong But you can try again OOBESETTINGSMULTIPAGE There are a myriad of possible causes for this error from Read more…

By Ian Matthews, 2 monthsMay 10, 2025 ago
How To Sysprep Customized Windows 11 With Ease 4

SOLVED: VIDEO: How To SysPrep a Customized Windows 11 Easily

If you’re looking to sysprep a customized Windows 11 setup with ease, this video has everything you need! Whether you’re preparing a system for deployment or troubleshooting common issues, this guide will walk you through the essential steps to ensure a smooth process. HERE ARE THE COMMANDS USED IN THIS Read more…

By Ian Matthews, 2 monthsMay 9, 2025 ago
sched task to set default printer - actions - powershell

SOLVED: How To Set Default Printer When Logging In To A Specific Computer – OPTION 2

We recently wrote brief script and article explaining how to set a specific default printer using a simple PowerShell script and Logon GPO. However, we found an even easier way to do the same thing using a simple Scheduled Task: PowerShell Script to Set Default Printer Create The Scheduled Task Read more…

By Ian Matthews, 2 monthsApril 30, 2025 ago
script to set default printer when loging into specific computer

SOLVED: How To Set Default Printer When Logging In To A Specific Computer

We have a client with a new RDS server and they want their all of their staff to have the “CutePDF Writer” as their default printer, but only when on that computer. To that end we wrote this script: NOTE: Change the YOUR COMPUTER NAME HERE to the name of Read more…

By Ian Matthews, 2 monthsApril 29, 2025 ago
are these user profiles still being used

SOLVED: Which User Profiles Are Still Being Used?

We had a client with over 100 user profile folders in C:\USERS, so they wanted to know which ones are still being used and which ones are not. The first thing we did is to click on the START button and typed Advanced System Settings. Then we clicked the SETTINGS Read more…

By Ian Matthews, 2 monthsApril 25, 2025 ago

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