SOLVED: Remote Desktop Shows Black Screen in Windows 7 and 8
If you RDP (remote desktop) to a Windows 7 or 8 PC and see only a black screen the computers involved appear to be arguing over screen resolution. The easy way to resolve it is to:
Click on the black RDP windows (to select it) and press CTRL-ALT-END to bring up the Windows Security screen and select LOG OFF, then log back in
Start a new RDP client on your desktop but BEFORE you click CONNECT, click the SHOW OPTIONS link, click the DISPLAY tab and set the DISPLAY CONFIGURATION to a low resolution like 640×480
To actually solve the problem in the future:
Disable BitMap Caching in your RDP client (on the EXPERIENCE tab).
You can use THIS process to reduce the RDP compression to none.
UAC. UAC is the problem. That bullshit, yes. In my case the first login was successful and working, but any other consecutive attempt was not working. I was getting either a flickering(unusable) or completely black screen, on RDP or directly on the console of the 2012 R2 server. In the Application eventlogs there were lots of errors with eventID 1000(Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: unknown).
UAC was disabled. I just enabled it, reboot the server, and then I was able to log in with multiple working sessions. I even disabled back UAC and reboot the server again and things were working normally. Beware of UAC :)
You just saved me an embarrassing email to my boss. You sir are my hero
Right, Ctrl+alt+End didn’t help.
I will try Ctrl+Alt+Esc.
Well, it seems that simply multiple clicks on the right button mouse do the job too.
Thx !
This has helped. Ctrl+alt+End didn't help, but the other handy shortcut Ctrl+Alt+Esc sure did. Maybe that's a typo.
Hi all,
Just press CTRl+ALT+END on that black screen,,should work
On my case I'm trying to remote to an VM from the host (terminal) and get black screen on the vms that uses remoteFX. the previous solutions didn't fix the issue.
I am trying to rdp using multi monitors but whenever I do i just get the black screen. There is no desktop tool bar, just black screen. Nothing happens when I hit ctrl alt end. When I long in using the single monitor option it works fine. If I first log into using the single monitor, then log off, then log back on using the multi monitor option it works. Is there any way to log into the multi monitor the first time?
Eliot were you able to find a solution, I'm stuck the same way.
I have not hear of this issue, but I would look at my RDP client. Specifically, I would attempt the same connection from a different PC, preferably with a newer RDP client like Win 8.1 or Win 10.
What OS are connecting to and from?
Were you able to find a fix for this?
Just the work arounds that are described.
I have been getting the white screen of death and I've tried your fixes and their support fixes and deleted and reinstalled the program. Server works - when plugged in directly. No avail. Anyone else have any suggestions?
This article was so helpful thank you so much, I was able to use the command however instead of choosing log off, if you select start task manager, it brings your screen back with loosing anything that might have been lost due to logging off.
View Comments
UAC. UAC is the problem. That bullshit, yes. In my case the first login was successful and working, but any other consecutive attempt was not working. I was getting either a flickering(unusable) or completely black screen, on RDP or directly on the console of the 2012 R2 server. In the Application eventlogs there were lots of errors with eventID 1000(Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: unknown).
UAC was disabled. I just enabled it, reboot the server, and then I was able to log in with multiple working sessions. I even disabled back UAC and reboot the server again and things were working normally. Beware of UAC :)
You just saved me an embarrassing email to my boss. You sir are my hero
Right, Ctrl+alt+End didn’t help.
I will try Ctrl+Alt+Esc.
Well, it seems that simply multiple clicks on the right button mouse do the job too.
Thx !
This has helped. Ctrl+alt+End didn't help, but the other handy shortcut Ctrl+Alt+Esc sure did. Maybe that's a typo.
Hi all,
Just press CTRl+ALT+END on that black screen,,should work
Please refer:
https://social.technet.microsoft.com/Forums/en-US/31b681c5-3658-45a5-8158-a0a0f967c4a2/rdp-screen-goes-black-after-successful-remote-login
On my case I'm trying to remote to an VM from the host (terminal) and get black screen on the vms that uses remoteFX. the previous solutions didn't fix the issue.
I am trying to rdp using multi monitors but whenever I do i just get the black screen. There is no desktop tool bar, just black screen. Nothing happens when I hit ctrl alt end. When I long in using the single monitor option it works fine. If I first log into using the single monitor, then log off, then log back on using the multi monitor option it works. Is there any way to log into the multi monitor the first time?
Eliot were you able to find a solution, I'm stuck the same way.
I have not hear of this issue, but I would look at my RDP client. Specifically, I would attempt the same connection from a different PC, preferably with a newer RDP client like Win 8.1 or Win 10.
What OS are connecting to and from?
Were you able to find a fix for this?
Just the work arounds that are described.
I have been getting the white screen of death and I've tried your fixes and their support fixes and deleted and reinstalled the program. Server works - when plugged in directly. No avail. Anyone else have any suggestions?
This article was so helpful thank you so much, I was able to use the command however instead of choosing log off, if you select start task manager, it brings your screen back with loosing anything that might have been lost due to logging off.
Thanks again.