I am Microsoft Certified Tech and Partner who has worked with MS partner and retail support on this issue on and off for THREE MONTHS. I have more than 8 hours into this issue. The real problem is a very poorly
Person registered with Microsoft (Live/Xbox/Hotmail/Outlook/WindowsPhone) is less than 18 years old and is forced to have a CHILD account. When said child attempts to download nearly anything on their Windows 8 Phone (in my childs case a Nokia 520), they receive the following message:
THE STORE TERMS OF USE MUST BE ACCEPTED BEFORE YOU CAN BUY THIS ITEM. ASK YOUR PARRENT TO GO TO WINDOWSPHONE.COM TO ACCEPT THE STORE TERMS OF USE.
As the Parent, you the surf off to WINDOWSPHONE.COM, sign in as the only person you know with a WindowsPhone.com account… your child. Then you click into MY ACCOUNT, FAMILY. You might be prompted to accept TERMS OF SERVICE or something similar but still you child can not download much on their WP8 cell… wow, is this getting frustrating.
What you (and I) did not realize was that you because you do not have a Windows Phone so you do not think you have a Windows Phone Account, WRONG… if you are listed as the PARRENT, that means you have a Microsoft account and that means you have a WindowsPhone.com account, so just:
Your child does not even need to log out/in or reboot. It will work instantly.
This website uses cookies.
View Comments
Super but super
Doesn't work now.
I did sign under parent account and see my child's account, but after I click accept agreement it gives me "I have read and accept the Terms of Use for (empty)." without mentioning child's account.
thank you !
this work and help me a lot.
This was very, VERY helpful
Thank you very much for being so smart!!!!
I would. Like to take off the child safety on this phone
The only way to do that is to mark the user as over 18 years old.
My phone does not download apps.if i go to windowsphone.com there also not clear how to aaept terms and conditions.I did't see any forms of terms and conditions.please help me how to do it.
Surf to https://www.windowsphone.com/en-us/family and sign in using the parent account
There is no fix it button on my
I think you have missed a step then. If you are certain you have got it right, I would call Microsoft :(
i have my mircosoft account hooked up to my phone but it does not show it what should i do so it shows i have it hooked up.
If you can tell me what is missing I will try to help :)
If the moderator wants to delete everything i wrote then at least post something that says what I did in the nice way you want it said.
Hi Sevends; I am the moderator and I do not know what you are speaking of. I can surmise from this message that you had one un-approved. If that is the case it was likely done by our spam filter and I apologize if that is the case.
If all else fails reset the phone to default settings after you back up everything using a back up app and then start over on the phone but this time say you are 18 or 21 whatever.