This is the followup video to our “How to Disassemble a Seagate GoFlex 3TB External USB Hard Disk and Use it Internally” video from 2011.

The following is a response I sent in April of 2014 to a reader who asked, what should he do if the disk makes no noise when it is plugged in and specifically asked about replacing the base:

There are several items here I will address separately:

  1. We sell a lot of these devices and have had ONE bad base and ONE bad external power supply so those are definite possibilities, but unlikely
  2. If the disk is bad, I would do one of the following:
    1. Remove the disk from its plastic prison (as per the video) and connect it to a PC as an internal disk, if it spins up

i.      See if it shows in your MY COMPUTER as a disk… if it does, copy all the data off immediately

  1. If the disk shows but you can not copy the data, try GET DATA BACK FOR NTFS ( ) and install it on your primary drive (NOT the defective one)
    1. The software is just $80 and it works VERY well on dieing disks
  2. If the disk does not spin up I would CONSIDER sending the disk out to a physical recovery company in your town

i.      These companies will remove the platters from your disk and then copy the data to a new disk for you

  1. I have had to do this twice in 20 years and at about $2500 each, I thought long and hard about it
  2. Try changing the search city to your city after you click this link
  3. Note that MOST of the companies that say they do repairs, just ship them out to someone else, so I would call and ask if they have a clean room and do the work themselves.

I hope this information helps.


Ray Cahill · October 21, 2012 at 7:25 am

I was told you had printed instructions for this , do you ?

    Ian Matthews · October 21, 2012 at 10:15 pm

    Not too much detail… Just what is on this site.

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