There are several causes for this problem if you have connected a cell phone like Samsung galaxy S2 S3 or S4, or an Apple iPhone but if you have connected just a simple memory stick your issue is likely caused by a simple issue with formatting. Most memory sticks are quick large and so often they are formatted with NTFS. Ford Sync does not support
- Insert the USB memory stick into your PC
- Open COMPUTER (formerly My Computer)
- Right click on the stick and select FORMAT
- Change the FILE SYSTEM drop down from NTFS or exFAT to FAT32
Now you can copy you still pictures and music onto that USB memory stick and when you plug it into your Ford Sync car or truck, it will be recognized.
NTFS has many advantages over FAT32, but Ford Sync does not support it… so just use a FAT32 formatted stick and be happy!