SOLVED: How Microsoft Partners Can Open Microsoft Partner Support Cases

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- On Site SupportHARDWARE & SOFTWARE We have found that most customers are tired of the excuses from ICT vendors… “… it’s the softwares fault” “…it’s Dell’s fault”. Fault is not important when you are having problems… getting it fixed is. We typically take end to end responsibily for anything that plugs into the wall, from desktops and laptops, to photocopiers and phone systems… it’s all our problem. Server hardware Server Software (like Exchange, Server 2008, Print Sharing, Sharepoint, Dynamics…) Desktops (from any vendor, IBM/Lenovo, Dell, Toshiba, White box…) Laptops Switches and Firewalls (from any vendor, like Dlink, Cisco, Linksys, FortiNet, Netgear…) Uninteruptable Power Supplies (UPS) network, phone and electrical cabling land line systems (like Nortel, Avaya and Toshiba) photocopiers (like Xerox, Kyocera, Mita, Canon, Toshiba…) cell phones Blackberry’s Blackberry Enterprise Server and even the Apple Mac’s… we handle it all CONTRACT MANAGEMENT & NEGOTIATIONS Many companies simply take the “rack rate” on their purchases and leases. We are skilled and experienced at managing and renegotiating all sorts of contracts. Cell contracts will Telus, Bell, Rogers… are often Service contracts with photocopy companies Land Line contracts with Bell, Telus, Rogers, All-stream Evergreen renewals and sooo much more We can reduce your costs and increase…
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- Hardware & SoftwareNEW HARDWARE & SOFTWARE We sell and support all of the ‘Tier 1′ and ‘Tier 2′ brands. Toshiba, HP, Dell, Samsung, Logitech, Lenovo, Intel, AMD, Colubris, AOC, Kingston, Microsoft, Symantec, Kaspersky, McAfee and on and on… HARDWARE REPAIR AND UPGRADE We will support, repair, and upgrade hardware from any brand or manufacturer. From Dell to Toshiba, to Lenovo/IBM we service it all. Up & Running will also perform a security wipe and dispose of your old hardware, networking equipment and software to all firms in the Calgary Region. DATA RECOVERY Our qualified technicians provide full data recovery from failed or deleted hard drives and memory sticks for anyone in Southern Alberta.
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If you are a Microsoft partner like us and only deal with Microsoft Partner support intermittently, the process to open a case can be confusing so we decided to create this list of links to Microsoft Partner Support to help our staff: