SOLVED: How to Setup a Blackberry Playbook to Work with Office 365 Exchange Email

If you want to setup your Blackberry Playbook to receive / sync email contacts and calendar with your hosted Microsoft Office 365 email service just follow these simple instructions:
Blackberry Playbook Office 365 Exchange Mail Configuration OS2
Blackberry Playbook Office 365 Exchange Mail Configuration OS2
  1. Update your Playbook to OS 2.  OS 1 will NOT sync with office 365 unless you have it tethered to your Blackberry (which I do not have).  That problem is gone with OS 2 which was released February 21 2012.
    1. click the settings cog icon in the top right corner of the home screen
    2. select SOFTWARE UPDATES
    3. do what is obvious
  2. Click the settings cog icon in the top right corner of the home screen
  3. Select ACCOUNTS
  8. Type whatever description you would like
  9. Do NOT enter ANYTHING in the DOMAIN field
  10. Enter your full email address in BOTH the USERNAME and the EMAIL ADDRESS fields
  11. Enter your password
  12. Set the SERVER ADDRESS to
  13. Leave the SSL and PUSH in their default positions
  14. Click CONTINUE
  15. Wait a few minutes for the settings to take and the sync to complete
  16. Have a nice day


If you go back and look at your settings later, you will find that the SERVER ADDRESS field has been changed to something else; in my case and both USE SSL and PUSH are set ON.



  1. Avatar
    Ahmad August 14, 2012 at 3:55 pm

    How about Playbook 4G? am i able to sync Exhange account without BES dataplan? Thanks in advance.

    • Ian Matthews
      Ian Matthews August 14, 2012 at 7:29 pm

      I have not tested a Playbook 4G but expect it will work just fine without BES.

  2. Avatar
    Ahmad May 19, 2012 at 3:11 am

    do i need BES plan for this to work?

    • Ian Matthews
      Ian Matthews May 22, 2012 at 9:21 pm

      BES is NOT required for this.

  3. Avatar
    Gv May 13, 2012 at 11:03 am

    Tried it didn’t work. After 1 day it tells me that the device is not added as a syncing device.

    • Ian Matthews
      Ian Matthews May 14, 2012 at 1:27 pm

      This should work and has worked for many. If not Microsoft (now) does support this and you can call them for free, if you are an admin, and they will walk you through it.

Questions or Comments?