SOLVED: No Audio On Dell Venue Pro 5830 in Windows 10

If you have upgraded your Dell Venue Pro to Windows 10 and found that you have no audio there is a simple fix; use the Windows 8.1 audio drivers.

  1. Download the Dell Windows 8 Driver CAB file directly from Dell HERE or a reduced set of Windows 8.1 Dell 5830 tablet drivers from us HERE
  2. Extract that CAB file.  I used 7-Zip to extract the files but you can use whatever unzipper you would like
  3. Open DEVICE MANAGER and expand the SOUND, VIDEO AND GAME CONTROLLERS sectiondell-venue-pro-5830-no-sound-audio-windows-10
  4. Right click on INTEL SST AUDIO DEVICE (WDM) and select UPDATE DRIVER
  5. Click BROWSE MY COMPUTER FOR DRIVERS SOFTWARE
  6. Click LET ME PICK FROM A LIST OF DRIVERS ON MY COMPUTER
  7. Click the HAVE DISK button and browse to the location you unzipped the files in step 2 above
    1. In my case the audio files were Desktop\5830-WIN8.1-A07-VW1H3\5830\win8.1\x86\chipset\14P9K_A06-00\drivers\isstrtc.inf
  8. Agree with any remaining prompts

You do not even have to reboot to get the audio to function.

There are more screen shots (in German) and some details of a very similar process HERE.

Comments

  1. Avatar
    Shishir Pardikar April 5, 2019 at 5:19 pm

    Hi folks. This problem has cropped up on my tablet. I looked at the places above but the files are gone. Appreciate if you can help.

  2. Avatar
    Dutus May 27, 2018 at 11:36 pm

    It worked for me too, after many failed attempts with other solutions.

    But as Martin says, you need to update both the Realtek and the Intel sst codecs if your device has both (which mine does).

  3. Avatar
    Dutus May 27, 2018 at 11:32 pm

    I had the same problem with my Dell Venue 8 Pro and this solution worked for me too after many other failed attempts, but as Martin says, you need to update the Realtek Audio codec as well as the Intel sst one if your device has the same combination (which mine does).

  4. Avatar
    Martin May 26, 2017 at 1:31 am

    I’ve had this exact problem with my Dell Venue 8 Pro tablet since the Windows 10 Anniversary update and no solution worked, until I discovered that I had to update the Realtek Audio Codec too, not just my Intel SST Audio driver.

    Not sure if this approach solves your problem too, but it solved mine. And if you happen to have a device with the same combination (intel sst and realtek codec), I’ve uploaded only those drivers in a zip file here:

    http://s000.tinyupload.com/index.php?file_id=01406948816606689934

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