However, before you get too deep, you should check the error log. Okta’s log is very easy to understand and read:
- log into Okta and click the ADMIN button (top right… assuming you are an administrator)
- click the REPORTS menu item at the top of the screen
- click SYSTEM LOG
Look for your failed user and see if the error tells you want is wrong/
Okta – Unable To Sign In Solution 1:
Reset the users password, wait a minute or two for your internal domain controller replication to take place, then try again
Okta – Unable To Sign In Solution 2:
The user in question has their Active Directory account locked to only specific computers.
- Launch ACTIVE DIRECTORY USERS AND COMPUTERS
- Right click on your user and select PROPERTIES
- Click the ACCOUNT tab
- Click the LOG ON TO button
- Either add in your Okta servers or set it to ALL COMPUTERS
- Wait a minute or two for your internal domain replication to occur and then try your Okta login again
Okta – Unable To Sign In Solution 3:
Your domain controller time and Okta’s time are not syncronized:
- Log in to the Access Gateway Admin UI.
- Select the Settings tab.
- Select Advanced.
- Verify that the time is correct.
- If the time is not correct, click Resync.
- Click the refresh button to refresh system time and verify that it is current.
- Test the application to determine if time is synchronized correctly.