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SOLVED: Windows 10 Start Menu and Modern Apps Do Not Function

windows10-no-start-menu-modern-appsIt was a dark and stormy nighty in April when I installed Windows 10 build 10041 (on the fast ring) and the START button stopped working… ok enough fun.  If you have installed a recent Windows 10 build you may find that the START button and all of the modern apps either do nothing or error out with messages about .NET or PARENTAL CONTROLS.

In my case I just installed a free START menu utility (I like START 8 or CLASSIC SHELL) that you might have install on Windows 8, and waited for Microsoft to release the next build of Windows 10 that I hoped would be installed automatically as I am on the FAST RING.   It did not because Microsoft changes Windows Update to be a ‘Modern App’ which means it will not run.  Soooo, I thought was pretty smart to just download the build 10074 ‘.EBD’ upgrade file from a site and run through the conversion to .ISO and then do an in-place upgrade (which just means run SETUP from the DVD and tell it to upgrade).  That did work… for 3 days.  This morning my START menu was dead again, AAARRRG!

1: Delete Corrupted AppLocker Files

The I found the fix:

  1. Right-click at Start and run Command Prompt as Admin
  2. Type command:
    ren %windir%\System32\AppLocker\Plugin*.* *.bak
  3. Restart Windows
  4. Be happy

Thank you UHLIK from THIS thread on the Microsoft Forum after reading THIS thread on the forum.


Another fix for the The Start Menu Does Not Work problem is:

  1. Right-click at Start and click RUN
  2. type SERVICES.MSC and press the enter key
  3. right click on APPLICATION IDENTITY and select START
  4. Be happy… a reboot is not required

3: Use DISM Command

UPDATED: August 19, 2015: A third fix I have used successfully is:

  1. Create a new user and log into it
  2. Right click on the START button and select COMMAND PROMPT (RUN AS ADMINSTRATOR)
  3. Type dism /online /cleanup-image /restorehealth
  4. Restart the PC
  5. Log back into the problematic profile hopefully you’ll find the store and apps work again

4: PowerShell Command to Reregister Packages

A forth fix I found came directly from Microsoft Partner support:

  1. Press Windows Key + R on your keyboard.
  2. Key in PowerShell and hit Enter.
  3. Right click on the PowerShell icon on the taskbar and select Run as Administrator.
  4. Now paste the following command in the Administrator: Windows PowerShell window and press Enter key:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  5. Wait for PowerShell to execute and complete the command. Ignore the few errors (in red color) that may pop up.
  6. When it finishes, try hitting Start and hopefully it’ll start working.

5: Replace the “TileDataLayer” Database – Added Sept 24, 2015:

If none of these fix the Start Button, you can try our advanced solution to the Windows 10 Start Button not working, which has solved the issue for me twice already this month and you can read about it here. 

If you have had enough, you can just give up and REFRESH you machine.

  1. Right click on the START button
  2. Hold the shift key while selecting RESTART
  3. Select TROUBLESHOOT from the recovery menu

This will reinstall Windows 10 but it will keep all of your files (Documents, Pictures…) but it will kill all of the programs that have been installed.  Everything that is dead will be in C:\WINDOWS.OLD so you can fish out anything that is missing, but you will have to reinstall your programs, like Microsoft Office.

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  1. avatar

    DON’T DO THE powershell approach any more. It will break the Windows 10 apps and store

    I broke mine, and only a restore point saved it.

  2. avatar

    doesnt work
    even the updated link you supplied doesnt work

    but then i know that installing Coreldraw x3 broke the start button and the action center so probably some files were replaced with the earlier version which created this problem

    ill wait till the soluion is published and probably will use the classic start button replacement till it is done
    thanks anyways

  3. avatar

    Option 5 worked for me. It deleted all my programs, but it’s a small price to pay if it means that my start menu works!

  4. avatar

    Tried everything none worked ended up going back to a restore point from a couple of weeks ago. Thank god it worked

    • avatar

      I might be a bit late to the party but this just happened on my Win10 install. I found a quick and easy solution that worked for me. Hit win+R and run the control panel. Under ‘System and Security’ click the ‘Find and fix problems’ link. I ran the ‘Fix problems with Windows Update’ troubleshooter and the problem was fixed in seconds. If anyone else is having this issue please try this solution and let us know if it helps.

  5. avatar

    no need to uninstall anything, i also run Avast and all i did was do this..

    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.

  6. avatar

    Thank you, 4th solution worked for me. Bookmarked this page.

  7. avatar
    Sarath P P01-13-16

    Could you please me to remove Xbox and solitairecollection from Alluser…Using MDT deployment

    • avatar
      Ian Matthews02-20-16

      Hi Sarath;

      I am just playing with MDT now and while I am sure there is a way, I don’t know what it is. 🙁

  8. avatar

    I installed Win10 two months ago but couldn’t figure out how to get the Start menu or modern apps to open. I reverted back to Win7. Today, I tried again with Win10 and found this post. Fix #2 worked for me and I’m now fully upgraded to Win10. Thanks for posting this.

  9. avatar
    Mike Mueller01-04-16

    I tried the steps above.

    #1 could not locate.
    #2 did not work
    #3 have not tried yet
    #4 some lines still showed X% processing – did not work

    About to go to the other sight and try the “10 minute fix”

    Last entry, tried from another site and got WDF_VIOLATIONS error and system restarted without completing action.

  10. avatar

    Hit ctrl-alt-del. Then click the power button at lower right corner of your screen. Then click restart. Tap F8 continuously, at windows boot, until your computer gets to the login screen. Then login normally. Your start menu should be back. This works for me.

  11. avatar

    My suspicion is that the start-menu failure to open (and closely related problems) are common symptoms with a variety of possible causes. I was suffering from this problem, but also missing system icons (network and/or volume). I tried a lot of suggested remedies for these problems, and while some resulted in temporary recovery (including increasing the startup timeout, deleting icon-related registry keys, restarting Windows Explorer, etc.), none fixed the problems permanently. I noticed a few comments above that suggest some others might be finding the solutions here are temporary rather than permanent as well.

    Here’s what worked for me. I load several programs at startup. They apparently were bumping into each other or conflicting in some way and causing both problems (with the start menu and the system icons). I disabled several and used WinPatrol to delay as many of the others as possible, giving them each plenty of time to start on their own, minimizing the simultaneous rush of programs to start. Since working out this change, the start menu has functioned reliably and the system icons appear every time.

    MS’s philosophy is to speed up the computer by urging users to kill startup programs. But with the huge amount of RAM in most current-gen computers, running a number of background programs is something Windows is capable of doing well — yes, it slows processing for any given program, but if the user wants to run more programs, the overall speed of processing is simply allocated, as the user prefers. Where Windows hits a bottleneck, however, is in starting multiple programs. This is, in my view, a design flaw, since Windows ought to have a built in traffic-cop that analyzes and manages the startup sequence so as to avoid conflicts and associated problems. Since it doesn’t, the manual WinPatrol delayed startup workaround seems to achieve the desired result.

    No guarantees. As I said at the beginning, there might be multiple causes. But this was apparently my underlying cause.

  12. avatar

    its work for me…yeaaahh!!!thank’s dude….;)

  13. avatar

    How long does the Powershell process take? It has been nearly 20 minutes now, and the third deployment process is just sitting there. I admit I don’t have a lot of patience, but I don’t want to jump to another option too quickly and risk causing more of a mess…Also, when I try the first option to delete AppLocker files, Command Prompt states “The system cannot find the file specified”.

  14. avatar

    Mine just stopped working today.
    I tried all the fixes except the one that re-installs the OS which will take too long to go through. It doesn’t do the critical error now but it doesn’t give me a start menu either.
    It may be defeatist but I have installed classic shell and it works fine. It’ll keep me going until microsoft sort out the bug.

  15. avatar

    So what happens if I tried option number 4 but it just stalled partway through? This is the last line it gave me:

    Deployment operation progress: C:\Program Files\WindowsApps\Microsoft.CommsPhone_1.10.15000.0_x64__8wekyb3d8bbwe\AppXMa
    17% Processing

    And it’s been stalled at 17% for several hours now…

    • avatar
      Ian Matthews12-27-15

      Hi Sheena; I have not seen this previously. I would reboot and run the process again.

  16. avatar
    Ian C12-03-15

    Thank you SO much! I recently upgraded from Windows 7 to 10 and none of my Microsoft Store apps would run at all but gave me errors. #4 fixed it without a reboot. Having just configured all my programs, I’m glad not to have to reinstall windows… again.

  17. avatar

    After an automatic update 3 days ago, my start menu, calendar, etc. stopped working. I spent more time searching for answers and trying the suggestions like these that I found online. None worked for me. I thought before I took it somewhere to be looked at that I would try a system restore — to a date last week where everything worked fine, before the update. That did the trick. I know my issue was related to the Windows update; others might not be, but the system restore brought everything back to working order. It’s a suggestion anyway, in case you try other things that don’t work. It might be worth a try.

  18. avatar

    tried all the steps, didn’t work. I dont wanna restore/reinstall the whole windows just to fix this

  19. avatar

    It was really hard, I tried every solution (I wrote a longer message which everything I did but I lost it), but finally, I found the problem was with the TileDatabase because I could not copy it from TempAdmin because it was used, I picked it from another Windows 10 PC, it did not work, I renamed it and immediately Windows recreated a new database, empty but no longer corrupted, and Start Menu could be open, empty.
    So, I could repair it but now it’s empty.

  20. avatar
    Jim P11-13-15

    I tried all of the above solutions and none of them worked. The only thing that did work was to go to – C:\Users\User\AppData\Local\TileDataLayer\Database and delete the EDB****** test files and the EDB.chk file. This has worked for me twice.

  21. avatar

    Every trobleshooting should start with looking into event log. Mine was full of errors related to svchost.exe_tiledatamodelsvc, saying that edb.log was corrupted – so it was solution #5. I deleted corrupted file, and the problem was gone.

    Besides start menu not opening, I also had very slow opening of context menu of folders and of “my pc”, apparently caused by the same problem. This was fixed as well.

  22. avatar

    I have found that uninstalling Dropbox resolves the issue. Nothing else seemed to work for me except this.

    • avatar
      Juan Carlos Hidalgo01-23-16

      Yeap, I follow all the indications in this page and others too, even uninstalling the Norton Security suite with no success. In the end the solution was uninstalling dropbox and then installing it.

      Now the start menu is working as well as dropbox.

  23. avatar

    Option #4 worked for me. Powershell command to reregister packages.

    Right click Start Menu > Command Prompt (Admin)
    hit Enter
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
    hit Enter

    Wait for Powershell command to execute and your Start Menu might work right there, not reboot was required for me.

    This was the only solution for me as all other solutions failed.

    • avatar

      This worked great for me. Thank you!

  24. avatar
    Para Dox11-07-15

    *** FIXED ***

    None of the above fixed the problem for me. I did not want to do a Windows Refresh or create a new user account, because I have a highly customized setup that takes a day or two to fully re-configure.

    I implemented a work-around – installed “Classic Shell” software – a free (optional donation) 3rd Party replacement for the Windows Start Menu that I downloaded from the developers website at Nortons, McAfee, WOT, & LinkExtend all said it was OK, so I gave it a go in a VM first, before installing on my physical machine. I was so impressed I donated, even though I am retired and have no regular income 🙂

    It does not fix the associated problem of nothing happening when you right click on a taskbar icon to pull up a action menu, or when you click on the date/time to pull up a calendar. However it did give me back a Start Menu.

    BTW – When the Windows 10 Start Menu is dead, you can access ‘Settings’ by right-clicking on taskbar date/time then clicking ‘Properties’

    …. Para Dox

    • avatar
      Ian Matthews11-08-15

      Installing a third party START BUTTON is always an option but not one I personally would find acceptable.

  25. avatar

    Windows 10 home + WISE registry cleaner (admin) + Remove Empty Directory aka,RED (admin) = Start menu fly away forever, NOT WORKING never, only win reinstall!!!

  26. avatar

    1. Right click the Start Menu and go to Command Prompt (Admin) or PowerShell (Admin). If you can’t do this then right click your taskbar and go to Task Manager then click File then Run new task. Tick the box for Admin privileges and type cmd then OK.

    2. In the Command Prompt create a new User by typing “net user NewUsername NewPassword /add” but replace NewUsername and NewPassword with something else (in my instance I entered fix for both).

    3. Log out of your account and Log into your new User so it creates all files associated with the account. Once done, log back into your old User (the broken one).

    4. Go to C:\Users\NewUsername\AppData\Local\TileDataLayer (replace NewUsername with your NEW User) and Copy the Database folder somewhere you can access easily such as C:\New Folder\. You cannot copy this folder while signed into the new account so make sure you copy it while signed into your old one or make a 3rd account.

    5. Once copied, sign into the new account and go to C:\Users\OLDUsername\AppData\Local\TileDataLayer (replace OLDUsername with your old User) and delete the folder Database then copy the one from C:\New Folder into there instead. The new account might need to have Admin privileges to do this.

    6. Log into your old account and the Start menu should now work.

  27. avatar
    Timola Hall10-25-15

    I have tried all of your fixes. I have had Windows 10 for a few months and just started having the start menu problem about 2 weeks ago. Nothing I have done has fixed my problem. Any other suggestions?

  28. avatar
    Tom Devaney10-22-15

    Application identity fix worked! Thanks so much! I was fearing that no solution would work!

  29. avatar
    Ty Buchanan10-20-15

    Pity. There is no one out there who knows anything about solving Windows 10 problems, including you. You write a webpage highlighting fixes that don’t work and Microsoft couldn’t care less. On my laptop the start button is dead and so is Microsoft Edge. They just do not work! Nothing solves the problems. Like the everlasting UAC Vista lockout, we will have to live with the bucket of s..t that Windows 10 is!

    • avatar
      Ian Matthews10-23-15

      Hi Ty;

      If your done venting and being wrong, I will be happy to continue to help you for FREE.

      1: If you read the comments, you will see these fixes work for MANY people
      2: Microsoft IS aware of the problem and IS working on a fix
      3: Have you tried

      The last two machines I worked on with the problem were both intractable and both resolved by item 3 above. I received two private emails TODAY ALONE, saying that this fix resolved the Windows 10 Start Button problem for two different people.

      Did I mention this site COSTS ME MONEY and I do the support for FREE, sooooo, your welcome!

      In the future, keep your comment civil or go somewhere else!

      • avatar
        Karen Star01-01-16

        Hi Ian,

        I have tried all the above and no luck. All of my issues started 2 days ago. Windows defender cannot be turned on, no start menu, no Microsoft Edge, Cannot right click on many icons. Do you have any suggestions?

        • avatar
          Ian Matthews02-20-16

          While it is not something I would go to quickly, at this point I would likely just wipe and load. Please keep in mind that these 5 fixes have resolved my clients issues 100% of the time, but sometimes the install is just too corrupt to readily fix and starting again is the shortest distance between two points.

  30. avatar
    Denzel Chung10-14-15

    Hey, thanks very much – the Powershell command worked perfectly! I was so excited to finally upgrade to Windows 10 last week but then realising all the Modern apps – and the Start menu! – did not function, it was so frustrating… Thanks for providing the first actual fix I have found. And I didn’t even need to restart! Great stuff.

  31. avatar

    Worked the fourth solution for me, just runned command prompt as administrator and then typed PowerShell and after pasted the code you provided.Thx

  32. avatar
    Janice Trumbell10-07-15

    Ok, I went to shut down last night and the Start button is not working again! I posted a comment on the Microsoft site in the forums regarding this issue. While in their forums I did find one person who was using a program called Stardock10 instead. So I checked it out.

    Stardock10 is online and offers a 30 day free trial. It is not expensive! I downloaded it this morning and have my start button and programs back! I know it does not fix the Windows problem but to be honest, I have spent more time on that issue than what I want. Think this issue is going to be around for a long time. At least now, my computer life is doable!

  33. avatar

    My problem was the TileDataLayer database log files that got corrupted (I noticed error messages in the Windows Event Log).

    I opened a command prompt with admin priviledges, navigated to the folder mentioned in eventLog and renamed all the log files in the folder (including edb.log). Did a restart, and voila! Problem solved.

  34. avatar

    i found out that everytime i clean my registry using program auslogic boostspeed, start button and microsoft edge won’t work. using option 4 will fix this.

    using livespeed in this program also prevent start button to open. maybe windows 10 using a new trick which conflict with registry cleaner???

    using registry cleaner in window 7/8/8.1 never got problem

  35. avatar
    San K09-30-15

    Option 4, Powershell command worked for me. Thanks a lot.

  36. avatar
    Peter Kenneth09-29-15

    From within PowerShell type:

    Start-Process powershell -Verb runas

    And it will restart in Admin mode.

  37. avatar
    Janice Trumbell09-29-15

    Like the others., I have had the same problem with the “Start Menu” since upgrading to Windows 10. I did follow your instructions on how to replace the TileDataLayer and so far that seems to have worked. However, do I have to keep the program files that are in the WINDOWS.OLD since I have re-installed my programs? Just thinking about data space. Thanks for posting the info and for your help.

  38. avatar
    ron M09-27-15

    Mr. Matthews
    I have reformatted my hard drive and no longer involved with windows 10. I tried every solution I could find and probably made things more difficult if not impossible. Thanks again for your help
    Ron M.

  39. avatar
    Ron M09-27-15

    Mr. Matthews
    I have tried both of these instructions to no avail. This thing has eaten my computer alive and Microsoft still advertising on TV.
    Are there any other options?
    Thank you so much for your help.

  40. avatar
    Ron M09-26-15

    Can you tell me how to enter this in command prompt admin? do I enter all this at once?
    net user “TempAdmin1″“password1″ /add
    net user “TempAdmin2″“password2″ /add
    net localgroup administrators “TempAdmin2″ /add

    Do I enter before signing out?
    I have tried this but computer does not add any users.

    • avatar
      Ian Matthews09-26-15

      Hi Ron;

      That is a good question and I should have been clearer in my instructions. The answer is type in each line and press ENTER after each one. You can ignore the two lines with . in them; I have those there because of my web publishing tool will format the remaining text badly if I don’t. I have adjust the instructions to reflect this. If your accounts are not being created you likely did not select the COMMAND PROMPT (ADMIN); make sure you select the one with (ADMIN). If you still have trouble creating the accounts you could try: right click the START button, select CONTROL PANEL, select USER ACCOUNTS, select MANAGE ANOTHER ACCOUNT, select ADD A NEW USER IN PC SETTINGS (small blue link near the bottom of the window). This may not work if “PC SETTINGS” is bunged up by the same problem that is causing the START button to not work.

      I hope this helps. Please keep us informed as to your progress 🙂

  41. avatar
    Ron M09-24-15

    When I follow your steps for a refresh I get to a screen that tells me to select my keyboard. It does not give me a way to make this selection.
    Can you help?

  42. avatar
    C VanWinkle09-18-15

    After trying everything listed here and on other sites, I ended up doing a system restore point, which worked for me, HOWEVER — please read how this had to be done:
    The restore would fail, every time, whether from within Windows, or from the boot recovery mode.
    Finally, I tried chkdsk. To do this, open command prompt (or power shell) AS ADMIN, type in chkdsk c: /f . If your Windows OS is on another drive, substitute that for c:. This will look for and attempt to repair errors on the hard drive. You can also use /r instead of /f, this will look for bad sectors as well; it will also increase the time to do the scan considerably, but additionally does everything /f does.
    After you hit enter, it will give you an error that it cannot be run at that time, go ahead and follow through to schedule a scan on your next reboot. Reboot windows, chkdsk will run.
    Only after I did this, could I get one of my restore points to work.
    Don’t know if it will work for you, but that’s how I fixed this issue.

  43. avatar

    Looks like I found a permanent fix. It has worked for me for one week now. The fixing is kinduv complex and involves:

    1) the Command Prompt (for creating 2 local accounts);
    2) PowerShell to add the missing components to the Microsoft account (the one that gets corrupted after a couple of days following the upgrading to Windows 10)
    3) Deleting the old and corrupted Database in the original Microsoft account (C:\Users\YOUR_USERNAME\AppData\Local\TileDataLayer)

    I published the complete instructions to make Windows 10 upgrade work for the vast majority of users who upgraded from Windows 7. You might want to print all steps and follow them carefully:
    (Section VII: The Final Solution — It Looks PERMANENT… REALLY!)

    Ion Saliu,
    Rehabilitated Windows 10 Victim
    “A good man is an axiomatic man; an axiomatic man is a happy man. Be axiomatic!”

  44. avatar
    Tom Whelan09-16-15

    Hi Raven,

    Thank you. Methods 1,2&3 failed but PowerShell worked. I couldn’t access it as Administrator but I got it through Ctrl+Alt+Delete.

    Great stuff Raven.

  45. avatar

    4th option for me basically worked, but it also removed ALL of my x86 apps from the start menu. Not just from the main screen either, but from the entire “All Apps” list. Only modern apps are still there and launch. x86 apps are still installed and work if i launch from a desktop shortcut or from the programs folders on C: drive. I’m also using Insider Preview 10532 might have something to do with it.

  46. avatar

    The first solution worked, but after that the computer is working very slowly to complete everything. Any idea what could have happened?

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