If a user finds that their DIAL IN number in Teams is not showing in Teams Meeting invites, there are three things to do to solve it.
If you know what you are doing and have run through the more obvious stuff, just scroll down to #3 to see how we fix it.
1 – Determine if this a Teams issue or an Outlook Issue
- As the user, log into portal.office.com > click OUTLOOK then the CALENDAR icon, create a new meeting and toggle TEAMS MEETING on, then click SAVE
- In OWA or Outlook check the meeting to see if the dial in number appears
- if it does, you have an Outlook problem not a Teams problem
- if it does not, read on!
2 – Make Sure You User Has An Microsoft 365 Audio Conferencing License
As an administrator log into admin.microsoft.com/AdminPortal/Home#/ and verify that a license has been assigned to them:
3 – Disable then Endable Audio Conferencing in The Teams Admin Console
This solved our issue after several hours of troubleshooting.
As an administrator log into admin.teams.microsoft.com > USERS > find your user and notice if AUDIO CONFERENCING is set to on or off.